Manager, Implementation

Ceridian - Winnipeg, MB (15 months ago)

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Ceridian. Makes Work Life Better™

This is our promise. Not only for our customers, but our employees as well.
Do you thrive in an innovative and exciting environment that’s continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Transparency, Diligence, Optimism, and Agility. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person’s career journey. Ceridian employees have declared Ceridian a Great Place to Work® in 2019, a Glassdoor Best Places to Work in 2019, and one of Canada’s Top 100 Employers for the 16th consecutive year!
Find out why Ceridian is such a great place to work.

This position can be located at any of our North American offices or Virtual in North America. About the Position:
The Manager Implementation is responsible for end-to-end delivery of Ceridian HCM solutions through a team of consultants, project managers and other subject matter experts. Key responsibilities include; project staffing, sponsorship and profitability, customer relationship management, and people management. In addition, the Manager, Implementation contributes to the growth of the Implementation practice and may participate in the sales cycle to determine scope and effort, and set expectations for project delivery.

Achieve and Exceed Implementation Targets
Ensure team targets are met
Manage a project portfolio to ensure quality, on-time and on-budget implementations using a mix of global resources
Support the sales cycle through scoping and approval of engagements, executive level prospect meetings and solution reviews Increase the Value of the Ceridian Application for Customers
Expand services sales in the existing customer base by promoting strict change control and effective project governance
Collaborate with Ceridian partners and provide Ceridian sponsorship and governance on partner-led implementations
Team with Service Delivery Managers and Support teams to promote user adoption and effective use of the implemented solution Ensure High Customer Satisfaction and Referencability
Ensure adherence to highest quality standards in project delivery consistently utilizing Ceridian HCM tools, techniques and methodology
Manage executive level customer relationships and provide team oversight through Ceridian implementations
Actively engage as project sponsor, including participation in Steering Committee meetings, executive touch points and other key governance activities
Responsible for project staffing and resource management on a broad range of implementation engagements
Motivate teams to document solutions and contribute to internal knowledge share
Demonstrate thought leadership to resolve customer & business challenges; proactively address project escalations
Participate in the company’s internal, departmental and cross-departmental initiatives Increase Engagement and Capabilities of Team Resources
Hire, train and manage a team of new and experienced resources to execute effectively and fulfill practice objectives
Leverage shared implementation services and subject matter experts to augment team core skills and increase project to resource ratios
Provide coaching and mentoring to improve performance and drive career development
Build team expertise and confidence in project delivery work through real-time feedback and coaching and effective training plans
Execute day-to-day administrative tasks such as: project and practice reporting updates, vacation scheduling, expense reporting, etc. in a timely manner Qualifications:
Bachelor’s degree or equivalent experience
Master’s degree or post graduate coursework an asset
7+ years of experience in human capital management applications consulting preferred
5+ years in Consultant role with Ceridian HCM an asset
Strong background in leading software implementation projects including experience developing project team structures and governance models
Demonstrated experience translating customer business requirements into workable software solutions
Proven experience in change management and business process mapping Technical Skills Requirements
Mastery in Microsoft Office products
Consulting and management experience in a SaaS / Cloud computing environment
Experience with one or more of the following applications in addition to Ceridian HCM:, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, ADP, Workday
Expert knowledge of common human capital management (HCM) business practices
Ability to effectively implement all Ceridian HCM modules an asset
Deep understanding of different industries and how Ceridian implementation best practices apply to the customer’s business practices
Ability to prepare and present documents to prospects and customers on Ceridian's Implementation approach and best practices; ability to sell the value of Ceridian's Implementation methodology to executive level prospects
Previous services sales experience an asset; comfortable interacting with the Sales team and C level prospects to close deals
Solid understanding of relational databases and SQL an asset
Complete new release training on a timely basis; be familiar with new and/or enhanced functionality in each product release
Ability to forecast and deliver on targets on a quarterly basis Functional Skills Requirements
Excellent customer relationship and business acumen
Demonstrates full competence in business function
Ability to provide direction to multiple projects, customers and prospects at the same time and manage competing priorities
Excellent organization, communication and collaboration skills; ability to translate issues into business impacts and propose solutions that produce a win-win outcome
Ability to effectively manage resources and performance to meet current and future demands
Ability to coach and mentor consultants and project managers on consulting, solution delivery and change control tools and techniques
Promotes and ensures team adherence to Implementation methodology, best practice guidelines and Consulting@Ceridian guidelines
Ability to work collaboratively with the Sales team to provide implementation scoping and delivery guidance in the sales cycle WORKING ENVIRONMENT & PHYSICAL DEMANDS
Ability and willingness to travel to prospect and customer sites as needed

Ceridian combines the excitement of a startup environment, with the growth opportunities of a large organization. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.
Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace all individuals and what makes them unique. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity, disability, national origin, race, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team and start collaborating with us on award winning projects!
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.