Front Desk Agent

CBRG - Medicine Hat, AB (7 months ago)

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The Travelodge Medicine Hat is looking for a Front Desk Agent to join our team.

The Front Desk Agent will oversee the front desk operations. We are looking for anenergetic, self-motivated, detail oriented leader with a passion for going above and beyond to provide guests with an exceptional experience.

Responsbilities

  • Provide direction for all Front Office functions and processes to ensure they are executed at a high level.
  • Create weekly scheduling to cover all shifts as required
  • Establish, implement and communicate processes for department and ensure they are met and or exceeded.
  • Provide collaborative, energetic, support and feedback to associates.
  • Conduct regular performance appraisals and performance management as necessary, focusing on associate growth and development.
  • Hire, train, mentor and supervise Front Office associates with a focus on growth and development.
  • Conduct regular team meetings in order to set goals and objectives, address concerns and communicate information pertaining to the hotel's operations.
Requirements

  • 3+ years of supervisory experience in the hospitality industry or related experience.
  • Demonstrated ability to modify, and understand financial information, data and industry reporting
  • Strong communication skills both written and verbal
  • Computer skills and knowledge of various programs; Opera system an asset
We are looking to fill this role asap, must be able to work days, evenings and weekends