Guest Service Agent

South Beach Casino & Resort - Libau, MB (30+ days ago)

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The Guest Services Agent is responsible for assisting guests checking in and out of hotel by ensuring payment, assigning room and keys accordingly while providing exceptional customer service. An Individual also supports resort in achieving goals and objectives to ensure high quality operation.

Essential Duties and Responsibilities

  • Provides exceptional customer service skills with personal service, dealing with complaints, guest inquiries, comments and requests of all guests
  • Carries out guest operations of registration, rooming lists, check-outs and reservations
  • Supports the Banquet department for overall customer satisfaction
  • Assists with maintaining lobby, cafe and reservation area are always tidy, neat and clean
  • Updates and communicates with Supervisor and Manager on all key issues or concerns that effect overall customer satisfaction
  • Stays up to date and current on trends, up coming events in community, industry and property
  • Ensures guest confidentiality at all times
  • Assists other departments as necessary or required while keeping other department heads informed of special guests, visitors, functions, events or groups on property
  • Practices Health & Safety guidelines
  • Other duties as necessary in support of overall operations

Qualifications and Requirements

As a Guest Services Agent you are usually the first point of contact within the Hotel for all guests and in most case the last point of contact as well; therefore, the delivery of superior customer service is required at all times. Ideally you have prior customer service or experience in guest services for a least one year. Additionally, some computer skills to efficiently operate rooming and accommodation management system are required.

Why Work For Us

Here at South Beach Casino & Resort our mission is simple “To provide expert and professional guest service and an entertainment experience for our guests that exceeds their expectations.”

We provide our employees with many benefits and programs to help them succeed in health, wellness, and to drive their work ethic to a new level.

Including these benefits:

  • Company Paid Heath, Dental & Vision Coverage
  • Employee Assistant Programs
  • Company Matched Pension Plans
  • Meal Subsidy Program
  • Employee Recognition Programs

Apply today and join a fun, rewarding and exciting environment!

Job Type: Full-time