The Guest Services Agent is responsible for assisting guests checking in and out of hotel by ensuring payment, assigning room and keys accordingly while providing exceptional customer service. An Individual also supports resort in achieving goals and objectives to ensure high quality operation.
Essential Duties and Responsibilities
Qualifications and Requirements
As a Guest Services Agent you are usually the first point of contact within the Hotel for all guests and in most case the last point of contact as well; therefore, the delivery of superior customer service is required at all times. Ideally you have prior customer service or experience in guest services for a least one year. Additionally, some computer skills to efficiently operate rooming and accommodation management system are required.
Why Work For Us
Here at South Beach Casino & Resort our mission is simple “To provide expert and professional guest service and an entertainment experience for our guests that exceeds their expectations.”
We provide our employees with many benefits and programs to help them succeed in health, wellness, and to drive their work ethic to a new level.
Including these benefits:
Apply today and join a fun, rewarding and exciting environment!
Job Type: Full-time