This customer service focused position will provide general clerical support in the Recreation services area by clearly following the policies and procedures defined and evaluated by a superior. Examples of key work activities include:
Relieving a superior of administrative detail and organizing and prioritizing office work.
Performing a variety of clerical, typing/word processing, time keeping, receptionist and cashiering activities.
Assisting with recruitment and training of auxiliary attendants.
Planning, scheduling, assigning, mentoring, and providing direction and guidance to junior clerical staff.
Provide rental rates and coordinating bookings for multipurpose rooms.
Providing customer service to internal and external contacts.
Providing accurate information, advice and referrals pertaining to parks and recreation program opportunities.
Participating in planning, organizing, delivering, promoting and evaluating activities and services within a recreational facility.
Providing support to, and being a key part of, a larger staff team as well as ensuring that the front office is well organized and welcoming to community.
Routinely monitoring facility operations to promote the well-being of patrons and staff; reporting facility or equipment concerns to a superior.
Completion of Grade 12 or equivalent supplemented by computer and keyboarding skills or an equivalent combination of training and experience may be considered.
Ability to courteously and effectively deal with the public in providing information and assistance regarding Parks and Recreation activities and programs.
Ability to provide effective customer service and to use appropriate tact to discuss problems in an effective manner.
Ability to perform cashiering duties accurately.
Ability to provide direction and guidance to others by assigning tasks and allocating work.
Ability to prioritize competing demands; work well under pressure; deal with stressful situations with professionalism.
Ability to understand and carry out oral and written instructions.
Ability to compose various types of standard and non-standard correspondence and reports.
Ability to work both independently and interdependently while exercising sound judgement and initiative.
Ability to establish and maintain effective relationships with a variety of groups, businesses and association members.
Knowledge of clerical and record keeping procedures.
Knowledge of modern office practices and procedures.
Knowledge for processing cash/cheque remittances, bank deposits and cash/purchasing card reconciliations.
Knowledge of business English, spelling, punctuation and math.
Knowledge and skill in using City computer applications such as PeopleSoft (HCM), CLASS, PerfectMind or similar registration system, Outlook and Microsoft programs; ability to use REDMS or a similar records management system.
Ability to successfully pass a Police Information Check.