Indigenous Community Relations Officer, Emergency Management

Canadian Red Cross - Winnipeg, MB (30+ days ago)

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Status: Temporary Full-Time (1 year)

Classification: CDI 2

The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is currently seeking an Indigenous Community Relations Officer, Emergency Management. Reporting to the Recovery Operations Manager, Manitoba, and under functional direction from the Indigenous Relations Manager, this position will act as a community liaison between the Canadian Red Cross relief/recovery operations team and the impacted First Nations and/or Indigenous communities or groups. The incumbent will ensure that the communities are consulted on an ongoing basis for the purpose of ongoing needs analysis, community engagement in decision making and to promote effective dialogues with affected communities. As part of a team within the mandate of the Canadian Red Cross, this position plays a key role in relief and recovery services including repatriation and ensures service provision in a safe and supportive environment for Indigenous beneficiaries and communities.

Key Responsibilities
Supports and inform the design of EM activities for Indigenous peoples and communities
Ensures that learning is communicated back to community in a way that supports understanding and meets assessment intent
Liaises with and maintains relationships with affected communities, leaders and partners as directed
Supports the implementation of outreach activities to specific beneficiaries or within the community as part of the Field Team
Liaises with community leaders or band administration, beneficiaries, and vendors regarding relevant activities
Informs any emerging needs that are observed within the beneficiary population including psychosocial issues and access support services
Gathers trends and needs from community and partner feedback, and shares with Recovery Operations team
Collaborates with community partners and the CRC operational team to address beneficiary needs, to aid in community and self recovery strategies
Participates in and contributes to team based case management activities to provide a coordinated effort in meeting the needs of the most vulnerable in the affected community
Participates in response planning, evacuation, relief, recovery and repatriation activities as required
Shares trends for service issues up to CRC provincial level for appropriate review and consideration
Provides input into outreach tools including communication strategy that meets the needs of different Indigenous populations
Contributes to monitoring and reporting responsibilities and implementation of key monitoring tools as part of the planning process


Education and Experience:
The minimum qualifications for this job include a university level or community college diploma in emergency/disaster management, community engagement/outreach, a minimum of three (3) to five (5) years of job-related experience, including experience in developing and maintaining effective working relationships with a broad range of stakeholders ranging from individuals to agencies, or an equivalent combination of education and experience.

Cultural competency, cultural awareness in historical and situational awareness related to engaged communities
Knowledge and understanding of cultural safety

Abilities and Skills:
Strong written and verbal communication skills in English
Customer service skills in managing expectations and anticipating needs, prompt in addressing issues, provides comfort and care, patience in dealing with upset beneficiaries and complex cases
Communication skills, clarity, conciseness, self confidence and ability to influence others, clearly able to explain self and confirm understanding from the beneficiary and Case Worker
Presentation and facilitation skills
Attention to detail, accuracy in completing reports/forms, giving information, completing necessary paperwork
Ability to work well within a team, provides direction and support to the team, accepts technical direction from an off-site advisor
Ability to work with volunteers
Takes initiative and ownership of work, completes tasks without being asked or with little supervision
Dependable and ability to work well under pressure with minimum supervision
Ability to work at a high level of accuracy, speed and confidence in the applicable data bases, Excel and other computer applications
Ablility to adapt to changing circumstances in a fast-paced environment
Valid Provincial Class 5 driver’s license and access to a vehicle
Current Standard First Aid certification or willingness to take training

Fluency in French or another language
Working knowledge of Indigenous language within the affected territory

Working Conditions
The majority of the work is performed in an environment which is mostly clean and comfortable
Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odors, smoke, humidity, vulnerable beneficiaries). These stressful rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders on site
When deployed, living conditions may include issues that limit access and mobility, require contingency planning and adaptable living conditions
Ability to respond during non-traditional hours (i.e. late nights or weekends) and long hours of work in a demanding context
Requirement for overnight and multiday travel within the province
This position requires a successful Canadian criminal check, a vulnerable sector check and a satisfactory driver’s abstract

We offer a competitive compensation and benefits package that includes medical, extended health, dental, life insurance, and paid vacation.

The Canadian Red Cross Society is an equal opportunity employer. While we appreciate all responses, only candidates under consideration will be contacted. Please note that relocation funding is not available for this position.

To apply for this position, please click here.