Residential Crisis Support Worker

Canadian Mental Health Association - Toronto, ON (28 days ago)

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Residential Crisis Support Worker (RCSW)

Home for Good - Transitional Housing Program

Relief (Contract)

Why Choose CMHA - Toronto?

  • HOOPP Pension Plan
  • Work-life balance
  • Opportunities for Career Learning and Advancement

The Canadian Mental Health Association Toronto Branch is a non-profit community based mental health agency providing a wide range of services across Toronto.

The Canadian Mental Health Association Toronto offers community based services as part of the continuum of mental health supports for people experiencing serious mental illness and substance use issues. This Residential Crisis Support Worker position is part of an initiative designed to facilitate the placement and support of Home for Good client who have been homeless for six plus months into transitional housing. The focus is on mental health recovery and community reintegration with individuals (re)gaining autonomy and (re)building independent living skills.

The Home for Good - Transitional Housing Program is partnered with the City of Toronto. The team will balance clients’ recovery goals with risk management and community safety. Commitment to ongoing evidence based program development and evaluation, and creating a collaborative therapeutic milieu is crucial. This program will provide a unique discharge pathway from shelter to transitional and lastly to permanent housing and the RCSWs will work closely with the Case Manager and Program Lead. They will be instrumental in supporting clients to reach their goal of acquiring and maintaining independent housing.

Responsibilities include:

  • On-site direct service provision including Activities of Daily Living (ADLs) support with a focus on building a range of life skills; group facilitation; social recreational programming; leading residents’ meetings; conflict resolution; crisis prevention/intervention; medication monitoring; risk management; assessing mental status; supportive counselling.
  • Performing residential duties such as menu planning, food prep/cooking, program planning, ordering supplies, cleaning, coaching etc.
  • Administrative duties, documentation and coordination of site maintenance duties.
  • Maintaining trusting, respectful and collaborative working relationships with clients and colleagues; liaising with CMHA and City of Toronto service providers and other community supports


  • Minimum College Diploma education in Social Work/Social Sciences, Diploma/Certificate in Recreation Therapy, Diploma/Certificate in Life Skills; combination of educational and related work/life experience;
  • Minimum 3 years of experience working with adults with complex ­­­­mental health and addictions issues; community, homelessness and residential experience welcome;
  • Knowledge of psychosocial rehabilitation, recovery principles, therapeutic treatment modalities, supportive housing, mental health, the criminal justice system and concurrent disorders strongly preferred.
  • Experience in group facilitation, social recreational and psychoeducational programming
  • Strong organizational skills, ability to work independently and as part of a team; ability to multi-task and prioritize competing demands; skill at establishing and maintaining boundaries; ability to effectively coach and model skills, attitudes and behaviour; ability to engage and establish rapport easily;
  • Excellent communication skills, exceptional interpersonal skills and strong coaching and team building skills;
  • Ability to consistently demonstrate an anti-oppression approach to practice is required;
  • Excellent communication (written and oral), listening and interpersonal skills; ability to demonstrate an anti-oppression approach.

Hours of work: relief – weekends, weekdays, evenings, overnights and days

Location: Broadview Site (Broadview & Danforth)

Salary: $23.52 per hour + 4% Vacation

Please submit resumes by 5:00 pm *on Friday, August 30, 2019.

CMHA is an equal opportunity employer and encourages applications from equity seeking groups including qualified individuals with personal experience of the mental health system. If you are contacted by our offices regarding a job opportunity please advise prior to the interview should you require any accommodation.

Job Type: Contract


  • working with adults with complex mental health and addiction: 3 years (Required)