Call Centre Outsource Agent

ARO Inc. - Kelowna, BC (28 days ago)

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If you are looking for a rewarding career with the opportunity for advancement, this is a great place to be! We offer regular full-time hours, benefits after 6 months, and base pay plus commission. Our office is closed on Sundays and statutory holidays. If you are entry level or experienced with accounts receivable, ARO Inc. has a spot for you!

At ARO Inc. we deliver receivable management solutions on a national basis that are customized and based on the needs of the clients that we partner with.We partner with a variety of key credit grantors in various industry segments including financial institutions, government, telecommunications, utilities, post-secondary educational institutions, commercial, health and insurance.

Job Duties and Responsibilities:

  • Servicing incoming and outgoing phone calls;
  • Negotiating repayment of past due or overdue accounts;
  • Responsible for achieving daily and monthly recovery goals;
  • Using various internet databases to locate consumers and contact information;
  • Customer service.

Experience and Qualifications:

  • Education – high school diploma or equivalent required;
  • Experience using basic computer programs such as Word, Excel, etc.;
  • Must be 18 years or older;
  • Must have positive attitude, excellent work ethic, and a drive to succeed;
  • Must have no criminal record and be able to obtain various Provincial Collection Licenses as required;
  • Previous call center or collection experience an asset but not required.

What We Offer:

  • Full Time hours Monday through Saturday;
  • Salary plus commission;
  • Friendly, supportive, diverse work environment;
  • Excellent experience and opportunity to gain knowledge of the personal credit industry; including credit reporting, credit repair, and personal budgeting;
  • Ongoing training to ensure you achieve your personal goals.

This position is from 12:30 pm to 9:00 pm, Monday through Friday or Tuesday through Saturday.

Job Type: Full-time