Customer Service, Dealer Representative

Assured Automotive - Toronto, ON (30+ days ago)

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The Customer Service Dealer Representative, (CSDR) primary responsibility and accountability is to provide an exceptional and successful customer experience while handling the collision service needs of Assureds’ Dealership partners. The CSDR is located within the Dealership, providing estimates, coordinating repair needs for the customer, insurance company and dealership. The CSDR accurately assess the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The CSDR plays a pivotal role in the success of the customer’s experience by ensuring they are managing the relationship between the customer, insurance company, dealership and the repair facility. The CSDR will work in alignment with all team members of the repair facility and stakeholders in achieving the repair facilities KPIs. The Customer Service Dealer Representative is committed to being a dedicated Brand Ambassador of Assured Automotive at all times.

Job Type: Full-time

Experience:

  • Damage Appraisal: 1 year (Required)
  • Customer Service: 1 year (Required)

Language:

  • English (Preferred)
  • French (Preferred)