Casualty Claims Adjuster

Aviva - Vancouver, BC (30+ days ago)

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We are looking for a Bodily Injury Claims Specialists.

The Claims Specialist’s role is to investigate, evaluate, negotiate, and settle bodily injury Casualty claims in accordance with Aviva's procedures and philosophy. There is a strong focus on strategic indemnity and expense management, in addition to excellent customer service.

The successful candidate will thrive within a high performance culture, and readily accept new challenges to continually improve their knowledge and skills.

Key Responsibilities

Interpret and confirm insurance coverage
Investigate, evaluate and settle BI Casualty claims with claimants or their representatives
Direct and manage file investigations and instruct independent adjusters as needed
Ensure file reserves are timely and accurately
Effectively manage customer and stakeholder communication on claim matters
Clearly document and summarize file activity
Understand and adhere to Aviva’s claim procedures and guidelines
Skills and Experience Requirements

Ability to work independently and effectively in a fast-paced environment
Strong working knowledge of Personal and Commercial liability claims, as well as automobile claims
Exceptional written and oral communication skills
Well-developed organizational skills
Adaptability, flexibility and integrity
Committed team player with a positive outlook and sense of humor
Regular and proactive reviews of files strategy plans
5+ years of experience handling liability claims