Photocopier Field Service Technician

kancho Office Equipment - Burnaby, BC (6 months ago)

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Kancho Office Equipment is looking for a Field Service Technician to Service Vancouver and the Lower Mainland. For more information on our company please visit

Duties and Responsibilities include:

  • Accurately diagnose, repair, and maintain equipment in optimum operating condition based on manufacturers specifications.
  • Record completed work (labor) and parts used to repair equipment
  • Install systems, software, and feature keys at customer locations
  • Install equipment and accessories
  • Test equipment and get customer to acknowledge equipment is working to their satisfaction
  • Responding to emergency service requests, conduct tests, diagnose problems, complete repairs, and maintain good customer relationships
  • Promptly contact dispatch coordinator or service manager after every call for next assignment or when alerted to do so
  • Project a positive image through proper attire, communication skills
  • Driving is essential part of the job, hence a good driving record is a must
  • Must be able to handle high pressure situations and clientele

Skills and Qualifications:

  • Canon and or Sharp Factory Training
  • A working knowledge of Computers, Print Drivers, and Scan to Folder/Email
  • 2+ years in a copier/printer technician support role
  • Valid drivers' license and clean driving record
  • Must have a reliable vehicle
  • Excellent customer service skills
  • Able to assess and troubleshoot customer software and hardware production problems
  • Ability to follow complex processes and procedures accurately
  • Able to multi-task while maintaining quality control and accuracy

This job offers the right applicant a Positive and Constructive working environment with a Competitive Base Salary and Car Allowance.

Job Type: Full-time