Customer Account Coordinator

Melitron Corporation - Guelph, ON (4 months ago)

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The Position

The Customer Account Coordinator is responsible for providing exceptional service to our customers. Reporting directly to the Business Manager this position provides customer service and administrative support within an assigned group of customer accounts. You will be responsible for maintaining strong customer relationships, assist in quote submissions, enter and monitor orders and work closely with Production, Operations and Engineering to satisfy customer requirements.

Responsibilities
Work with Program Managers and/or Sales representatives to meet and exceed our customers’ service expectations
Represent the Company in a professional manner when dealing with customers in a variety of situations (general inquiries, pricing, order processing, product changes and expedites)
Prepare materials for Request for Quotation (RFQ) responses
Enter and confirm customer orders in an accurate and timely manner
Communicate customer requirements and requests to the Production team
Interact with Engineering, Purchasing and Production to keep up to date on the status of orders and be the voice of the customer to these groups
Monitor status of orders and provide timely and accurate information to customer on delivery timing
Ensure customer satisfaction and provide professional customer support
Maintain and generate monthly performance and measurement reports for management
Assist with additional day-to-day business activities as required
Qualifications
Diploma/Bachelor’s degree or equivalent work experience
1-3 years’ experience in customer service, preferably in a contract manufacturing environment
Hands-on team player that interacts and communicates well with all levels of the organization
ERP system experience; SAP Business One would be favorable
Extensive experience using MS office; in particular Excel
Strong attention to detail and able to multi-task in a fast paced dynamic environment
Excellent organization skills

About Melitron

Melitron is a leading designer, developer, and manufacturer of metal enclosures, electro-mechanical systems, and outdoor digital display solutions for various markets including communications, energy, entertainment, healthcare, industrial, restaurant, retail, security, and transportation. As a full-service manufacturer of digital display products and contract manufacturing programs, Melitron provides end-to-end services to take projects from concept, new product introduction, and prototyping through to production manufacturing, electro-mechanical systems integration, and global delivery. The Company’s world class facilities feature the most advanced technologies in manufacturing, robotics and automation and are certified to meet the stringent standards of regulatory requirements across industries. Established in 1995, Melitron Corporation is a Canadian company headquartered in Guelph, Ontario. Visit www.melitron.com.