City of Toronto - Toronto, ON (30+ days ago)

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Job ID: 1461

Job Category: Parks & Natural Resources

Division & Section: Parks, Forestry, and Recreation, Parks Dev & Capital Projects

Work Location: Metro Hall, 55 John St

Job Type & Duration: Temporary full-time, 15 months

Hourly Rate: $43.10 - $47.25 (Preliminary job evaluation)

Hours & Shift Information: Monday - Friday (35 Hours per week)

Affiliation: L79 Full-time

Selection Process: A Candidate List will be established

Number of Positions Open: 2

Posting Period: 04-DEC-2019 to 18-DEC-2019

Major Responsibilities:
To develop, co-ordinate, lead and evaluate public consultation programs and provide advice and guidance to project teams, project managers and senior management on all issues related to community engagement and public consultation activities.

Develops and implements detailed work plans and recommends policies regarding specific requirements.
Ensures that the overall strategic planning initiatives of the division are met through an effective public consultation process, planning and design, and through effective service delivery ensuring approaches and practices that will be acceptable to stakeholders and City Council.
Ensures the quality of all public consultation activities within the division and for corporate projects through liaising with clients, initiating training and awareness activities and campaigns.
Participates in the development of standards, practices and guidelines for public consultation staff, project managers and, when applicable, external public consultation consultants.
Provides guidance, mentoring, advice, coaching and feedback to supported operating sections and divisional staff regarding strategic plans for public consultation activities, which include development of work plans, implementation plans, contingency response plans, ongoing issues management and completion of community engagement and public consultation work assignments.
Ensures that public consultation activities support strategic divisional and corporate plans and programs.
Develops, implements, monitors and evaluates social media and online web-based communication strategies and plans to meet divisional strategic objectives related to project planning, design and construction.
Ensures that public consultation programs meet the requirements for corporate and divisional policies, City Council direction and federal and provincial legislation.
Monitors and tracks expenditures for the public consultation portion of budgets for projects and processes under the Community Engagement/Public Consultation Unit.
Prepares terms of reference and request for proposals for consultant assignments related to public consultation work for the division.
Reviews and evaluates tender bids and recommends award of contracts for public consultation projects.
Acts as an advocate for public consultation within the division with project teams, project managers, senior management, other corporate divisions and individual Councillors.
Ensures that the Community Engagement/Public Consultation Unit targets Toronto’s diverse ethno cultural and multi-lingual populations by undertaking investigations of language and cultural approaches required for a project area, arranging translation of materials and/or the services of a translator at public events. Researches and determines the most appropriate method of communication for a specific community.
Ensures that stakeholder issues are incorporated into the business (e.g. planning, design, operations, construction, etc.) and corporate projects, thereby improving division/corporate performance and building community trust. Ensures that issues management takes place throughout the length of a project.
Participates as a member of project teams comprised of professional staff, external planning consultants, technical consultants and senior management to provide advice and expertise on issues related to public consultation.
Prepares and documents concise and accurate accounts of stakeholder issues and divisional responses to these issues to support the decision-making process by City Council, project teams, senior management, and project managers.
Prepares detailed presentations and council reports for branch, division and corporate clients.
Researches, writes and designs communications materials (e.g. newsletters, flyers, letters, etc.) for distribution to the public to notify stakeholders of upcoming public consultation activities and to support client projects. Reviews and approves communications materials prepared by communications staff for the same purpose.
Creates, shares and/or exchanges information and ideas in virtual communities and social networks ensuring connectivity with the public realm and the development of strategic relationships with key influencers.
Assists with creation and maintenance of project websites in consultation with branch and divisional staff.
Plans, designs and delivers public events (meetings, workshops, open houses, charrettes, etc.) to encourage public participation and create an informed public.
Assists with resolving public complaints or disputes that arise during the planning, implementation or operation of departmental projects or facilities.
Works proactively to assist stakeholders, residents, and Councillors through challenging public processes.
Acts as a representative for the Division on committees, task forces or working groups, which include staff and/or stakeholders. Acts as chair or facilitator for these events.
Makes recommendations related to process, issues management, timing, handling of external stakeholder input to both external stakeholders, project teams, project managers, senior management and Councillors.
Liaises with provincial, federal and other municipal government representatives, City staff, and external stakeholders in a variety of settings and situations to provide context and information sharing opportunities, ensuring that projects proceed in an efficient and effective manner.
Researches, develops and evaluates alternatives to current public consultation practices to maintain a cost-efficient state-of-the-art standard of service.
Carries out public speaking engagements in a variety of locations and venues (small and large) providing information and opportunities for public feedback on issues and projects important to the department.

Key Qualifications:
Post-secondary education in a discipline pertinent to the job function (i.e. social science, political science, urban planning, urban studies, environmental studies, public administration, communications, public relations, marketing) combined with relevant training and experience or equivalent combination of education and experience
Extensive experience in public consultation and facilitation, including consensus building techniques and practices;
Experience in motivating, leading and providing guidance and advice to professional teams;
Considerable experience applying leading edge social media trends including those related to social media management and strategy, advertising, podcasting and monitoring and analytical tools (i.e. Hootsuite, etc);
Experience using Microsoft Office Suite (e.g. Word, Excel, PowerPoint and Outlook);
Experience designing and managing community engagement processes, specifically related to engaging multi-ethnic, Indigenous, and other hard-to-reach communities.

You must also have:
Demonstrated sensitivity towards and understanding of the diversity of knowledge, temperament, languages, literacy levels, cultures and ethno-racial backgrounds in communities throughout Toronto;
Excellent communications skills, including writing, storytelling and the ability to interpret technical information into a written form that is understandable by the general public;
Excellent public speaking skills including the ability to speak with knowledge and assurance in front of an audience;
Excellent organizational, interpersonal and project management skills, including a proven ability to manage multiple projects at once, coupled with strong attention to detail;
Well-developed strategic planning, problem-solving and conflict management skills;
Ability to deliver creative content (i.e. through Adobe InDesign, Illustrator, etc.);
Ability to motivate staff and promote effective team dynamics;
Expertise in communications, social marketing, and/or human-centred design approaches and research methodologies considered an asset;
Must have access to a vehicle or have the ability to travel and transport heavy equipment (e.g. stereo/sound equipment, easels, display boards, brochures and other printed material) to various locations across the city as required.
Must be able to work evenings and weekends, as required.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.