This position provides assistance and communication to members and potential members in the areas of registration and information. All positions will require an availability to work a flexible schedule; required shifts include early mornings, evenings, weekends and holidays.
The successful incumbent will have responsibilities in facilitating personal financial assistance interviews and coordinating administrative functions related to the Membership Sales & Service area and the provision of excellent customer service to members, participants, staff and volunteers.
Advancement of pay rate is dependent on working a minimum of six months (per position if more than one position is held within YMCA) consecutively or a minimum of 130 hours and the ability to perform the job at a satisfactory level. Successful candidates must also demonstrate ongoing professional development, involvement in branch specific activities, attend staff meetings/trainings and achieve an assessment of "meeting expectations" on each annual performance review in order to satisfy eligibility for Association approved merit increases.
Play a key role at the information hub of the branch
Data entry utilizing CLASS Software
Conducts personal financial assistance interviews exercising sound judgment and confidentiality
Administrative responsibilities and support to the Membership Manager in ensuring the membership processes are followed to standard; front line role in processing memberships, cancellations, Membership Agreement forms, and branch communication
Provide excellence in customer service at member point of access
Member access responsibilities including use of Class Software and member account interpretation
Post secondary education at the college level in Marketing, Office Administration, or related field is preferable
Computer skills – Word, Excel, Windows, basic internet skills (CLASS experience is preferred)
1 – 3 years experience in a customer service and sales environment
Good grasp of math and excellent problem solving skills
Must provide a current criminal records check as per the Association’s policy
Commitment to Organization Vision and Values
Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes and values of the YMCA.
Ensures that success criteria for self, staff and programs are set, reviewed and surpassed regularly to provide excellent service delivery
Does the right thing at the right time without being asked.
Actively builds teams and encourages open relationships for maximum organizational effectiveness.
The YMCA of Hamilton/Burlington/Brantford is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabilities Acts (AODA) and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA. Should you require any accommodation throughout the recruitment process please do not hesitate contacting our Human Resources Department.
The YMCA of Hamilton/Burlington/Brantford is an equal opportunity employer.
The YMCA of Hamilton/Burlington/Brantford encourages employees within the Association, as well as those employed within the Canadian YMCA/YMCA-YWCA Federation to submit their application.
Please note that in so doing, the YMCA of Hamilton/Burlington/Brantford reserves the right to contact the applicable YMCA or YMCA-YWCA for purposes of seeking an employment reference throughout the recruitment process.
Please ensure that prior to submitting your application that you have disclosed to your current supervisor, your intention to submit your application. By submitting your application, you understand and agree to allow the YMCA of Hamilton/Burlington/Brantford to contact your current Association.
If you are interested in this position, please submit your letter of application and resume by February 7, 2020 attention:
We thank all applicants, however, only those considered for an interview will be contacted.