Individual Support Worker – ABI Outreach Team

Scarborough Centre for Health Communities - Scarborough, ON (30+ days ago)

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Scarborough Centre for Healthy Communities (SCHC) is dedicated to meeting the diverse, holistic health needs of the people of Scarborough by addressing the physical, mental, social, financial and environmental aspects of their health. Through the promotion of healthy lifestyles and delivery of a comprehensive range of culturally competent health and social services, we cultivate vital and connected communities.

We are currently looking to hire an:

Individual Support Worker – ABI Outreach Team

1 - FTE (35 hours/week)

1 - 0.5FTE(17.5 hours/week)

About the Position

We require one part-time and one full-time experienced Individual Support Worker to work as team members of the ABI Outreach Team. The ABI Outreach Team is an interdisciplinary team of professionals that supports people with an Acquired Brain Injury, as well as their families, in their homes and other community settings as needed. The ABI Outreach Team is established within a partnership between SCHC (Scarborough Centre for Healthy Communities) and Cota. The team is composed of professionals from both organizations who work cohesively as one team to support the complex healthcare needs of this client population, their families and caregivers.

Reporting To: Manager, Senior Support Services

Key Areas of Responsibilities

  • To provide training, coaching & support to help clients learn skills that will increase their independence in the community
  • Provide recovery-oriented community-based support to individuals living with acquired brain injuries
  • All activities are performed to encourage client independence and promote client hope, self-determination and decision-making
  • Assist with the completion of individual client Support/Goal Plans:
  • Provides input into assigned clients' Support/Goal Plans;
  • Shares responsibility with the Team for implementing supports that assist clients in pursuing/achieving their goals;
  • Assumes a primary role in teaching clients to achieve their care goals

Documentation and Administrative tasks

  • Properly document all client interactions
  • Participate in regular team meetings and program activities, as required

Other Responsibilities

  • Works cooperatively, respectfully and constructively with clients, families, team members, other service providers, volunteers, management, and external stakeholders
  • Ensures confidentiality of client, employee, and program information is maintained at all times
  • Undertakes other related and/or delegated duties as may be assigned/required
  • Attends all training related to this position and actively participates in these sessions to the satisfaction of the instructors

Educational and/or Professional Qualifications

  • The ideal candidate will have a post-secondary degree or diploma related to human services (e.g Social Service Worker, Bachelor of Social Work, Developmental Social Worker, Psychology, Sociology, etc.). At a minimum, the successful candidate must have a High School Diploma and certification as a PSW
  • Valid Crisis Prevention (CPI), First Aid/CPR, and ASIST certificates preferred


  • Relevant experience in supporting clients with special needs, physical and/or cognitive disabilities, mental health and or addiction issues


  • Ability to identify client risk factors and coordinate appropriate follow-up
  • Good judgment
  • Respectful and aware of client-worker boundaries
  • Awareness of safety issues with clients

Significant Working Conditions

  • The successful candidate will be required to:
  • Conduct visits in the clients’ homes, hostels, hospitals and other community settings working in sometimes difficult conditions, including hoarding and pest infestations

· Work cohesively with staff members from both Cota and SCHC in accordance with the shared vision and protocols for the program.

· Travel throughout Scarborough for client visits and other meetings at various sites.

  • Provide proof of a valid Ontario Driver’s license and evidence of a clean driver abstract
  • Access a vehicle for daily use
  • Be available to work during the day time hours; however, evening and weekend shifts may be required on occasion.

Remuneration: $18.87-$20.34

Pay Band: J

Please note: All other conditions of employment are set out in the collective agreement between SCHC and SIEU.

Please apply in confidence to HR


Please apply in confidence by emailing a current resume to the attention of the HR Department by 5:00 p.m. on November 15, 2019.

We would like to thank all applicants; only those invited to interviews will be contacted.

Note: Please quote ISW-FT for Full Time and ISW-PT for Part Time in the subject line.

SCHC values equity, inclusion and accessibility. We welcome those who have a demonstrated commitment to upholding these values and who will assist us to expand our capacity for diversity in the broadest sense. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons, newcomers, persons with disabilities, and those who identify as women and/or LGBTQ2S+

Please note that all qualified candidates, eligible to be employed in Canada, are encouraged to apply.

As an employer, we strive for excellence as a workplace and are committed to building a workforce that enhances our capacity to meet the needs of the diverse communities we serve. SCHC is committed to providing a barrier-free environment for all stakeholders including our clients, employees, job applicants, suppliers and any visitors who may enter our premises, access our information or use our services. We respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act, 2005, and its associated regulations.

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Job Types: Full-time, Permanent


  • DCS / DEC (Required)


  • Crisis Prevention (CPI), First Aid/CPR, and ASIST (Preferred)