Accounting Coach / Specialist

Wave - Toronto, ON (9 months ago)

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Wave propels brave entrepreneurs who pursue their dreams and drive the world’s economy. As an award-winning product and company, and one of the fastest growing financial services software, we have hundreds of thousands active monthly businesses from 200+ countries around the world. We’re on a mission to change the lives of Entrepreneurs across the globe, and looking for only the best to join us.

About the Team:
We launched a new Professional Services business line in early 2018, Wave Advisors, it’s a fast-growing business team and we are looking to accelerate growth even more! The Wave Advisors team partners with small business owners in managing their books and making more time for them to focus on what matters most - their business! The team acts as a trusted advisor to small business owners in managing their finances.

About the Role:
As an Accounting Coach/Specialist you will be responsible for delighting business owners by providing them with the knowledge and confidence they need to run their business in Wave. Reporting to the Accounting Coach Lead, you will partner up with a portfolio of business owners, and guide them towards successful use of Wave Accounting. You will be an important part of a team that’s helping our great customers get an even better experience. Using a screen sharing platform, you will host one-to-one meetings to coach business owners through performing their bookkeeping, and help them achieve their desired outcome with the software.

Here's how you will make an impact:
Communicating with Entrepreneurs to train them on how to best use Wave Accounting while also collaborating with your team is what this role is all about.
An active listener, you’re customer-focused and capable of building quick and earnest rapport with prospective clients, quickly identifying their needs and positioning the value of our services in a relevant way.
You can understand and balance the needs of your Entrepreneurs to then deliver training sessions tailored to your customers and with excellence.
You leverage your passion and knowledge in accounting to coach and motivate your clients, acting as a partner in their success.
You take initiative work towards outstanding results. You have a positive attitude and a desire to grow and excel in everything you do.

You'll thrive here if you have:
Education in Finance, Accounting, or Business - past experience with accounting is a plus. We need you to be able to grow accounting confidence in the business owners that you partner with.
Knowledge or familiarity with Wave. Our customers use Wave (and so will you). Bookkeeping in Wave and helping business owners navigate through our apps is an important part of this role. (hint: you can download our accounting app for free)
Working experience with small businesses and a strong sense of empathy towards their challenges and journey. You understand that a photographer might be super passionate about photography and that’s why they opened their business, not because they’re accounting or finance experts. Working with small businesses and understanding their approach to their finances will help when you guide them through best bookkeeping and accounting practices.
We hire world-class talent, but the learning doesn’t stop once you’re in the door. We’re committed to growing you personally and professionally through flexible mentorship programs, ongoing learning opportunities and a serious investment in each employee. We’re here to do excellent work - together - and achieve that through bringing on only the best and developing them to be even better.

With collaboration and transparency at our core, including monthly town halls where we regularly share business metrics and updates from the CEO, we’re empowered to pivot plans to solve problems, remove bottlenecks and always find a way to win for our Customers.

Our culture is reflected in a stellar Glassdoor rating (including a 99% approval rating of our CEO) as well as numerous awards. We’ve been continuously recognized as one of Canada's Top Ten Most Admired Corporate Cultures, an Employee Recommended Workplace, and Great Place to Work Certified, awarded specifically in the Technology, Millennial, Mental Health, Inclusion and Women categories for several years running.

Get ready to do the best work of your career with Wave. We're waiting for you.