Customer Service Representative

Herc Rentals - Regina, SK (30+ days ago)

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WHO ARE WE?
Herc Rentals is a premier full-line equipment-rental company — providing our customers the equipment solutions they need to get their work done safely, confidently and cost effectively. Why rent? Renting our equipment allows our customers to conserve capital for their growth investments.

WHAT WILL YOU DO?
In this role, you will be on the front line of our business, working with our customers and the branch team to drive a high level of service aimed at enhancing the overall customer experience. Your focus will be on providing solutions to our customers through product application knowledge while ensuring accuracy of transactions.

This is an excellent opportunity for motivated self-starters who want to grow their career in Sales or Operations. As a part of our team, you will help to fulfill our vision of becoming the supplier of choice in the rental industry.

Answer all incoming calls on the counter

Resolve customer inquiries and deal with any issues/concerns

Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment

Maximize/generate additional sales revenue through superior customer service on all existing orders

Write up rental agreements, and additional administrative requirements

Schedule delivery and pick up of equipment

Generate, process, analyze and review the daily business reports

Support all team members

REQUIREMENTS:

2-3 years of inside sales or supervisory experience

Ability to make outbound calls and generate sales needs on a daily basis

Ability to multi-task in a fast-paced environment

Demonstrates initiates and strong organizational skills

Must have valid Class 5 license, and clean driving record

WHAT IS IMPORTANT TO YOU?
Championing Customer Needs
Collaboration & Teamwork
Delivering High Quality Work
Exceptional communication skills
Personal Accountability

WHY JOIN OUR TEAM?
Competitive compensation package
Group Benefits, Group RRSP and Pension
Vacation - 3 weeks per year
Tuition Reimbursement Program - $5000/year
Opportunities for Career Advancement

Herc Rentals is a leader in all of the key markets that it serves, including transportation; industrial & manufacturing; oil & gas; government & municipalities; construction, mining, & energy; remediation & restoration; emergency response; facilities; MRO; entertainment; and ground care.

We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on integrity, respect, teamwork, and accountability.

Herc Rentals is an Equal Opportunity Employer

Job Type: Full-time

Experience:

  • customer service: 2 years (Required)

Location:

  • Regina, SK (Required)

Licence:

  • Class 5 (Required)

Language:

  • English (Required)