Shared Care Mental Health Program Manager

CUPS Calgary - Calgary, AB (30+ days ago)

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Title: Shared Care Mental Health Program Manager

Reports to: Director of Health Services

Location: CUPS

1001 10 Ave SW

Calgary, AB T2R 0B7


Resilience for Life. Through integrated programs and services, CUPS builds resilient lives for Calgarians facing the challenges of poverty and trauma. We’re innovators and trailblazers in our sector. Far from a traditional charity, CUPS is a science-based organization that is defining a new approach to the social challenges of poverty and trauma. We change the lives of low-income and homeless Calgarians by addressing the root causes of their challenges. Using science, we address trauma, manage adversity, and build lifelong resilience that spans generations. We address the past and improve the present – because that’s how we’ll change the future.

Position Summary:

The Shared Care Mental Health Program Manager is responsible for the operational success of the Shared Care Mental Health (SCMH) program through team management, program delivery, quality improvement and outcome measurement. This position requires a passion for providing the highest quality care, a commitment to developing a compassionate and professional team, and a high degree of professional knowledge in mental health treatment and support services. This position must be committed to provide a continuous sh ared care model. The Program Manager will oversee the SCMH team who provide services to individuals who are struggling with mental illness, active addictions, poverty and/or homelessness. The Program Manager is also a member of the Health Management Team and will work collaboratively with leadership to ensure that program goals and objectives are aligned with the organizational goals and strategic plan.

Responsibilities include (but not limited to):

  • Provide overall management and direction to the Shared Care Mental Health (SCMH) program, including clinical supervision and performance management
  • Support the SCMH program through participation on the Health Management Team
  • Provide clinical mental health services to clients accessing services at CUPS
  • Ensure program meets funder required key performance indicators
  • Responsible for hiring SCMH staff and ensuring all staff required trainings are up to date
  • Responsible for program evaluation
  • Responsible for managing the SCMH budget
  • Contribute to the development of a program and organizational culture that values integration and collaboration throughout the team, clinic and organization
  • Support the visiting specialists to the SCMH program
  • Ensure the program and clinical services comply with the philosophy, values, procedures and policies of the Agency and regulatory bodies
  • Write and submit reports as required, including, but not limited to, funder quarterly and annual reports
  • Participate in appropriate committees and forums to further enhance and develop services for CUPS clients

Qualifications and Requirements:

  • Five years of experience leading teams and demonstrated skills in supervision, clinical practice, program and budget management
  • A Master’s degree in a related field required, experience will be considered along with education
  • Knowledge and skills in assessment, DSM-V diagnoses, crisis intervention, and treatment
  • Demonstrated ability to practice with a trauma-informed approach
  • Strong ability to work with multi-disciplinary teams and contribute positively to change
  • Must have strong assessment and therapy skills and the proven ability to provide evidence-based and episodic treatment
  • Experience working with individuals who suffer from mental illness and/or substance use
  • Current CPR
  • Excellent communication and organizational skills
  • Demonstrated ability to take initiative and work independently
  • Brain Story Certification is an asset

Thank you for your interest, but only those candidates selected for an interview will be contacted. Please include both a cover letter and a resume with your application, along with your salary expectations.

Job Type: Full-time


  • leadership and clinical supervision: 5 years (Preferred)


  • Master's Degree (Preferred)