BDC (Business Development Centre) Advisor - Outbound

Crown Auto Group - Winnipeg, MB (30+ days ago)

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CROWN Auto Group, one of Canada's Best Managed Companies, is a family owned organization that believes in strong quality, integrity, and teamwork, with a great opportunity for a BDC (Business Development Centre) Advisor - Outbound

If you enjoy working in a fast paced environment under tight deadlines and have call center experience in assisting customers and providing exceptional customer service, then CROWN Auto Group is looking to add you to the team!

The Advisor’s primary role is to make a large amount of outbound calls to previous customers and notify them of their overdue maintenance and individuals who have just serviced their vehicles to ensure their visit was enjoyable and exceptional.

The Role:
Responsible for booking service appointments

Assist with lead generation by performing outbound follow-up with current customers and setting appointments as necessary for vehicle demonstrations.

Responsible for making necessary changes on the status of per appointment

Book appointments for customers who contact The CROWN Auto Group via the Internet

Handle the appointment booking process in service, prospecting and follow-up

Process reports on survey with customers who didn’t purchase products

Work in a team environment with other customer service representatives on our internet sales team.

Customer service representatives enter customer information into the dealerships computer database.

Customer service representative follow up with existing customers to confirm their satisfaction.

Other tasks as assigned

The Ideal Candidate:
High School diploma; post-secondary education preferred

Customer oriented

Attention to detail and excellent proof reading skills

The ability to manage and consistently meet deadlines and targets

Excellent written and verbal communication skills

Solid command of Microsoft Office programs

Opportunities for Advancement (including Management positions)

Medical, Dental, Vision and Health, Life, Long Disability Benefits

Competitive Pay

Paid Vacation

CROWN AUTO GROUP is an equal opportunity employer! We are looking for great women and men of various ethnicities to diversify our workplace. If you feel, or know someone who is qualified, please apply with a cover letter and resume. We thank all those that apply, however only those who meet our requirements will be contacted.