IT Support Specialist

Broadstreet Properties LTD - Campbell River, BC (4 months ago)

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When friends and family have computer problems, you're the first person they call. You have a strong sense of accomplishment and are driven to see the end results. We're looking for a customer-focused individual with a broad understanding of technology to join our team.

The IT Support Specialist offers support to users who are experiencing challenges with their computers or mobile devices. Support will also be required for remote connections, hardware installations and communications. This position is responsible for maintaining the corporate asset's computer services and equipment.

RESPONSIBILITIES

Troubleshooting to detect and solve technical problems
Provide on-site and remote support
Proactive in providing hands-on solutions
Support Windows and Apple based computers, Office 365, mobile devices and audio/visual equipment
Participate in cross-function projects
Respond to user requests
Provide technical guidance and timely solutions
Escalate unresolved issues in a timely manner
Deploy, upgrade and refresh equipment and devices
Ensure continuous improvement of on-site service delivery
REQUIREMENTS

Three years post-secondary education or related experience in relevant field of study
Minimum 3 years of direct work experience in user support
Minimum 1 year of direct work experience with audio/visual equipment
Experience with small electronics projects (e.g. soldering) would be an asset
Experience with Marine technology and electronics would be an asset
Experience with various Apple products would be an asset
Effective communication skills with individuals at all levels of the organization
Able to work efficiently as part of a team as well as independently
High degree of resourcefulness, flexibility and adaptability
Superior time management skills, multitasking skills and the ability to prioritize tasks with minimal supervision
Strong problem identification and troubleshooting skills
Available to work overtime as needed
BENEFITS

Employer paid medical, dental, and vision coverage
$170 yearly health & wellness benefit
Registered Pension Plan
Breakfast and lunch provided daily