1685 Tech Ave, Mississauga, Ontario, L4W 0A7
Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.
Why this role is important?
Location: Mississauga, ON
Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks!
Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless!
The Pharmacovigilance Coordinator is responsible for identifying, reviewing, and submitting adverse events, product complaints, as well as other pharmaceutical safety information received from patients, clinics, internal customers, and health care professionals to various pharmaceutical companies supported within specific required timeframes.
The Pharmacovigilance Coordinator understands scientific terms as well as medical language in order to be able to correctly identify potential adverse events, product complaints, and other safety information. Information is reviewed for completeness and accuracy to ensure that a holistic picture is presented for each individual case.
What you will do:
Interact with various customers and stakeholders to identify and assess cases such as adverse events, product complaints, as well as other safety information.
Submit adverse events, product complaints, and all other safety information within strict timelines via email ensuring patient confidentiality where applicable
Prior to sending, verify the accuracy, completeness and validity of cases that have been completed by other departments
Document new cases and follow-up information into the safety database and the Client Relationship Management Software (CRM)
Comply with Good Documentation Practices by ensuring the consistency and accuracy of all patient records as well as all other documents
Provide translation of French documents and calls, as required
Initiate deviation investigation for late cases and other non-compliant activities related to PSP programs
Assist PV Manager with projects as requested
What you will need:
Excellent written and oral communication skills
Must be Bilingual (French/English)
University degree Bachelor of Science (BSc.) is preferred
1 to 3 years of relevant experience in the pharmaceutical or health care industry
Basic knowledge of pharmacovigilance regulations is an asset
Strong computer skills in a Windows environment using MS Office (Excel, Word). Experience with pharmacovigilance software is an asset.
Flexible to work rotating shifts, in a call center environment
Must have the ability to multitask, prioritize and schedule daily activities while with short lead times and changing customer demands
Flexible and adaptable to changes of responsibility reflective of the business requirements with ability to handle stress effectively
Must be able to work independently and as a team player
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Type of Role:
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.