Director, Client Experience Strategy & Analytics

RBC - Toronto, ON (30+ days ago)

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What is the opportunity?

RBC Direct Investing (DI) is hiring a Director, Client Experience Strategy & Analytics. You will support the RBC DI business in the ability to achieve the business strategic priorities, revenue generation and operational performance by leading the client experience strategic direction and various priority business initiatives.

What will you do?

Lead Client Experience Strategy

Lead the creation/ refinement of DI’s client strategy and represent the voice of the self-directed client within the RBC Direct Investing (DI) business to lead the development of client-centric strategies
Build a deep understanding of the self-directed clients through primary research with partners, behavioral analytics and synthesizing the learnings in context of RBC Direct Investing strategy

Business Strategy Development

Support the creation / refinement of DI’s business strategy; create strategy documents for Senior Executive reporting and as required by the business

Lead Strategic Initiatives

Lead initiatives that align to overall strategic priorities such as, but not limited to, Loyalty programs, Partnerships & High Value Client strategy.

Business analytics and reporting

Work with other members of the team, support the direction of the business through deep analytics, client insights and financial opportunity

What do you need to succeed?


Extensive background and experience in strategic thinking
Experience leading cross functional teams (e.g., Operations, Product, Digital, Sales, IT, Vendors, etc.).
Investment industry / wealth experience
Experience with digital businesses or internet-related strategies


CFA designation
Canadian Securities Course

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at

City: Toronto
Address: 155 Wellington Street W
Work Hours/Week: 37.5
Work Environment: Office
Employment Type: Permanent
Career Level: Senior Manager/Director
Pay Type: Salaried
Required Travel (%): 0-25
Exempt/Non-Exempt: Exempt
People Manager: No
Application Deadline: 12/12/2019
Platform: Personal & Commercial Banking
Req ID: 202884

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