INTERIOR HEALTH AUTHORITY - Kelowna, BC (30+ days ago)

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Community :KELOWNA

Position Summary

We are seeking a permanent full time Practice Support Program Coordinator a health professional with experience in providing a range of support at the community and practice level by engaging physicians, their staff, and relevant coordinated care teams in collaborative quality improvement projects. This position is based out of the Kelowna Health Centre.

As part of a Regional Support Team (RST), the PSP Coordinator will partner with local Divisions of Family Practice (DoFP), Health Authority representatives, and other community partners to support and enable the adoption, implementation, and measurable sustainment of practice improvements.

The PSP originated as an initiative of the General Practice Services Committee (GPSC). The program now supports the Shared Care Committee (SCC) and the Specialist Services Committee (SSC). These three committees are known as the Joint Clinical Committees (JCC), a partnership between Doctors of B.C. and the Ministry of Health. The PSP focuses on providing quality improvement and practice support within physician practices with the primary goals of improving both patient outcomes as well as the professional experience of physicians.

1. Provides tailored support to physicians in their place of practice through the delivery of a combination of core PSP services: Practice Coaching, EMR Optimization, and the delivery of provincially developed clinical and office efficiency modules. These services are delivered in partnership with physician peer mentors or “champions”, expert Medical Office Assistants (MOAs), and other relevant care team supports such as Specialist Expert Consults and/or Allied Health Professionals.

2. Develops and maintains collaborative and effective working relationships with DoFP; ensures DoFP needs are involved with service planning/scheduling and are made aware of related Health Authority programs as appropriate. Attends DoFP Working Groups or Committees as requested and works collaboratively with DoFP in assessing and planning for the practice support needs of local physicians.

3. Provides coaching and facilitation support to improve office efficiencies and clinical workflow efficiencies through the optimized use of Electronic Medical Records (EMRs) based on the individual needs of clinic practices. Identifies EMR and office workflow problems and recommends possible solutions or resources to improve efficiencies such as the use of templates, registries, and decision support tools.

4. Plans, organizes, and delivers PSP modules. Ensures that registration for assigned workshops meet attendance minimums, monitors registration numbers, and takes appropriate action to remedy low attendance as necessary. Executes in-office Action Period visits ensuring the adoption of practice change, including supporting the practice team (usually physician and MOA) in the effective usage of tools and templates within the EMR.

5. Recruits physician mentors who provide leadership and engagement of their peers in quality improvement activities.

6. Performs other related duties as assigned.

If this position sounds like a fit for you, we would love to hear from you!

An attractive remuneration package in keeping with your qualifications and experience and excellent career prospects awaits the right candidate. In addition to a competitive wage, we offer a total compensation package! We have one of the best benefit package and pension plans in Canada. Besides to Medical, Dental and Extended Health coverage, we offer paid annual vacation starting at 4 weeks (20 days). We also offer an attractive (defined benefit) employee pension plan, disability and life insurance, and options for maternity &/or paternity leave top-up.

Make a difference. Love your work. Apply today! Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces....Be part of a dynamic team!


Education, Training, and Experience:
  • A Bachelor's degree in Health Services, Health Information Management, Business Administration, or Psychology.
  • Five years of experience, including experience in leadership and the application of coaching techniques, project management, and quality improvement methodologies.
  • Or an equivalent combination of education, training, and experience.
  • Experience in project management business analysis, change management, LEAN management, and practice change management initiatives.
  • Experience in a healthcare role, clinical practice role, or an MOA/office manager role, particularly related to clinical workflow process using EMRs, is an asset.
  • A valid BC Driver's license and access to a personal vehicle for business-related purposes.