Service Writer/Advisor- Full Time - 4 Days On Shift

Diamond/Harbour/Bell Group - Fort McMurray, AB (30+ days ago)

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We are currently hiring a Service Writer at our Fort McMurray, AB Location. This a full-time position working a rotational 4-days on shift arrangement.

What is the Job?

The Service Writer is the service customers first point of contact with the dealership. The Service writer’s primary responsibility is booking the customers repair inquiry, ensuring proper & timely communication throughout the repair and finalizing the repair order at job completion.

The Service Writer works closely with the Service Team Lead and Service Manager to ensure customer satisfaction through successful management of the repair.

Duties and Responsibilities:

  • Provide prompt, courteous and accurate service to customers
  • Book service appointments
  • Open and close work orders within the required time frame
  • Handle incoming phone calls in a professional manner.
  • Deal with customer issues, requests, questions and complaints in a timely manner
  • Work closely with the Service Manager and Service Team Leads for smooth operations of the shop as per Company processes and guidelines.
  • Accurately record customers’ truck problems and repair requests
  • Keep customers updated regularly regarding ongoing repairs
  • Gain knowledge of warranty policies & practices.

Who we are:

The Diamond/Harbour/Bell Group is an International Truck dealership. Our Service division provides our valued customers with trained experienced mechanics to perform quality repairs and maintenance in timely manner.

We are proud to offer our customers a variety of products and services, from trucks, trailers, forklifts, school buses and parts & service. With our vast dealership network and extensive product lines, we are a one-stop solution for our customers to keep their business moving.

What we offer:

  • Competitive wage
  • Affordable benefits package including dental & disability
  • Product training
  • Support and leadership from a strong dealership network
  • Opportunity for advancement

What you need:

  • Previous Heavy Duty or Auto Service Writer experience is required
  • Previous CDK/ADP experience is an asset.
  • Excellent customer service skills with strong written and verbal communication skills
  • Excellent computer skills
  • Working knowledge of heavy truck repairs is an asset.
  • Must be organized and a motivated team player with a strong sense of commitment to the customer

Job Type: Full-time

Benefits:

  • Dental Care
  • Disability Insurance
  • Employee Assistance Program
  • Extended Health Care
  • Life Insurance
  • RRSP Match
  • Vision Care

Schedule:

  • Monday to Friday
  • Weekends

Work remotely:

  • No