RETAIL ASSOCIATE (Waterton Lakes NP)

Glacier Park Collection by Pursuit - Waterton, AB (7 months ago)

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Overview:
Ensures courteous greeting of all patrons. Sells merchandise and assists customers with their selections. Ensures accurate and efficient accounting of all transactions. Operates cash register. Stocking, pricing, cleaning, and inventorying sales items. Assists with other duties as necessary.

Responsibilities:
Arrives to work on time and in proper uniform.
May be assigned cash bank and will be responsible for balancing cash at the beginning and end of shift.
Will be assigned to one section of the store, including Retail section or Barista stand, or a combination of both.
Helps customers with their selections by friendly, helpful service and suggestions.
Operates cash register, takes cash from customers, rings each sale on register per instructions and makes proper change.
May be assigned to serve coffee/espresso drinks to guests, in a friendly and outgoing manner.
Maintains effective portion controls in the Espresso area using established pouring methods.
Keeps Espresso area neat and clean throughout service.
May process orders and backfill Barista/Coffee products & merchandise.
Displays merchandise in an appealing fashion that will tend to increase sales.
Keeps displays and areas cleaned, filled and attractive.
Assists with receiving of merchandise deliveries from both warehouse and direct deliveries.
Verifies quality, quantity and damages or orders and reports discrepancies to manager.
Keeps constant vigilance of all customers and employees to ensure store security policies are enforced. Reports irregularities to manager.
Will assist in taking physical inventories.
Maintains proper service and cleanliness of designated section, including daily stocking, mopping and vacuuming.
Adheres to all Company policies and regulations.
Performs other duties as assigned.

This list of duties is intended to be representative of many of the tasks associated with this role.

However, Pursuit and The Glacier Park Collection reserve the right to modify, add, remove, or otherwise change duties at their discretion based on the needs of the business.

Qualifications:
Ideal Experience

Previous retail and/or cash handling experience required.
Previous barista experience preferred.
Must be positive, outgoing, courteous and friendly in dealing with customers and co-workers.
Must possess or quickly learn ability to operate a retail POS system.
Must possess ability to accurately make change.
Must be able to handle customer concerns in a tactful manner.
Must possess patience and be able to handle high-pressure situations with guests.
Must have ability to follow directions.
Must possess ability to receive deliveries, stock shelves, and lift heavy items in safe manner.

Critical Competencies

Must communicate clearly, both verbally and in writing, with a solid attention to detail.

Must bring a keen eye for detail, organization, safety and cleanliness to improve GPC operations.

Must bring a positive, helpful, team-oriented, “we can do this together” attitude to all aspects of the job that inspires others.
Must exhibit a real curiosity about the business for GPC and for Pursuit overall.

Must ask good questions and drill down into details to improve the business.
Must process information quickly and take initiative to recommend solutions to challenges
Must stay cool under pressure by being resilient, adaptable and flexible.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

The successful candidate must be willing to relocate to Waterton and must be eligible to work in Canada.

Work Environment:
High volume Retail outlet in National Park/Hotel environment.
Job requires constant standing and walking.
Position requires lifting up to 25 pounds.
Position may require frequent trips up and down stairs, lifting, bending, twisting and standing for up to 8 hours per shift
Position may require flexible scheduling, including; weekends, holidays and split shifts.
Non-smoking environment.