We are looking for individuals who love serving guests and enjoy being a part of a fun welcoming atmosphere. At Royale we believe simplicity is key. Great food, delicious cocktails and wines in a welcoming, lively space on 17th Ave. Joining the team at Royale will have you working alongside industry leaders dedicated to service and quality within Teatro Group. Teatro Restaurant Group has strived to provide the highest level of distinctive and memorable dining experiences. Our family of restaurants all adhere to the same philosophy: we are meticulous in sourcing out the finest ingredients possible for our guests, delivering incredible food with service that is attentive, sincere and focused on details. To support our Philosophy,we continue to be meticulous within our hiring process; recruiting the most talented and passionate individuals in the Food and Wine industry to join our team and continue with us in our growth.
The Server will be responsible for providing high-levels of customer service to all restaurant patrons by providing prompt service, taking accurate orders, and maintaining a strong working knowledge of all menu items and daily specials. The server will perform customer service duties in a friendly and professional manner at all times, and ensure that the customers have an enjoyable dining experience.
What you will do as a Server
Take food and beverage orders from customers and ensure these are given to the appropriate person to execute (i.e. kitchen staff, bartender, etc.).
Maintain familiarity with the composition of all menu items
Serve food and beverages in accordance with company standards
Clean designated areas, in accordance with company procedures, including opening and closing routines and following hygiene requirements.
Change table linen as required and ensure dirty or damaged linen is not being used.
Clean and refill condiment sets for each table.
Set tables to company policy, ensuring that all items used are clean, undamaged and in a good state of repair.
Clean tables and ensure they are cleaned as soon as it is apparent that customers have finished their food or drink with an acceptable balance between speed, yet allowing customers to finish their meal without feeling rushed.
Ensure that customers are correctly charged, present the bill and take payment from the customer, in accordance with the procedures of the establishment.
Refusing service, arranging a taxi or even calling the police if necessary.
At all times to be aware of and practice excellent customer service, assisting the guest in any way which does not adversely affect other customers.
Attend to customer complaints satisfactorily.
Take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes.
Maintain a professional appearance, demeanor, and attitude at all times
Perform both opening and closing duties
What you will bring to our team
High School Diploma, G.E.D. or equivalent preferred
Minimum of two years serving experience is required
Ability to work in a fast-paced, dynamic environment
Ability to make excellent sales to achieve performance in alignment with organizational goals and objectives
Excellent customer service skills, interpersonal, organizational and communication skills
Motivated and creative team player
Ability to build and maintain lasting relationships with customers
Excellent listening skills
Exceptional written and verbal communication skills
Self-motivated with high energy and an engaging level of enthusiasm
Ability to perform basic calculations and mathematical figures
Ability to work individually and as a part of a team
High level of integrity and work ethic
Ability to multitask
Must be able to work a flexible schedule including days, nights, weekends and holidays
This position will spend 100% of the time standing.
Must be able to transport up to 50 pounds on occasion and up to 35 pounds regularly.
Must be able to hear well in a loud environment in order to respond to guest needs.
Exposure to extremely hot and extremely cold liquids, barware etc.
Manual dexterity required to use desktop computer and peripherals.
Fast paced environment.