Assistant Manager Member Service I

Servus Credit Union - Edson, AB (30+ days ago)

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Are you a team player that helps make your workplace great?
Do you thrive in a fast-paced environment with specific targets to shoot for?
Are you a self-starter who can see opportunities and offer great solutions?
Do you love to work and recognize what matters to you in our company’s values?
Then we’re made for each other.

The Assistant Manager Member Service I (AMMS) is an emerging leader in a dynamic retail branch team, and ensures the delivery of superior levels of personalized service to our member owners. Their leadership and coaching skills are evolving; however they use their product expertise to assist their staff in helping identify member needs and recommending, referring or providing products and services that enhance their financial well being. They support their staff in the attainment of individual goals and branch and corporate objectives that include fostering an environment in which our members feel at home, perceive our staff as knowledgeable, and view Servus Credit Union as a good corporate citizen. As an emerging leader within our Credit Union you strive for excellence as an AMMS, and you play a vital role in the growth and profitability of our organization, the financial well-being of our members, and the retention and engagement of our employees.

The Assistant Manager Member Service I must be driven to excel in the role while planning to progress to an Assistant Manager Member Service II position. To support his or her career development, the Assistant Manager Member Service I will have a learning plan, developmental opportunities and bi-annual performance reviews. Flexibility and mobility within the specific region is required and critical to the overall developmental experience. After having been in the role 18 months, a comprehensive review of AMMS I skills and competencies will be completed to determine general readiness for the AMMS II role. The AMMS I is expected to apply for AMMS II postings (in their agreed upon mobility area) after 18 months of being in the role. The expected time to successfully move into the AMMS II role is approximately 24 months.

What does an Assistant Manager Member Service I do?
Ensure the proper administration of the branch including cash orders, maintaining proper bond limits and ensuring proper administrative procedures are followed.
Maintain knowledge of all retail banking products and services and mentor the front line staff; provide support, guidance, and training to all co-workers as necessary to ensure performance improvement and a cohesive team
Exceed staff and member expectations
Identify, solicit, refer or close sales opportunities, offer appropriate Servus products and services to members in response to stated needs as well as in response to clues indicating unstated needs
Coach, educate, and enhance our employee’s ability to generate long term, mutually profitable member relationships
Demonstrate leadership, mentoring, coaching, and training skills
What are some of the skills that an Assistant Manager Member Service I must have?

Exceptional customer and sales skills and experience – retail based
Excellent communication skills and the ability to answer questions and solve problems
A talent for seeing opportunities to offer or refer products and services – retail based
The ability to work well with others and thrive in a team-based workplace
A knack for working quickly and accurately at the same time

Experience and Education:
This position is a natural progression from the Assistant Manager Member Service I position.
Minimum 4-8 years retail banking experience.
A grade twelve (12) education supplemented with relevant courses is required for this position. Post secondary business diploma/degree is desired. Previous banking experience in the front line or administrative area is required.
The successful Assistant Manager Member Service must be a team player and display highly effective interpersonal skills and the ability to develop long term relationships with members, potential members and co-workers.
Excellent communication skills are necessary to identify opportunities to provide or refer products and services to our members, respond to their inquiries, and resolve problems or concerns.


Any other special requirements necessary to do the job:
The business may from time to time ask for branch and/or department support for special projects and/or areas experiencing staff shortages. All employees may be asked to volunteer to assist in areas of need during these times. These assignments could result in a change of hours, location, and/or travel .