Job Description :
RESIDENT SERVICES COORDINATOR
Amica City Centre
The Resident Services Coordinator is responsible for supporting the overall operation and interdepartmental team functioning within a neighbourhood of the community. The position is ‘people intensive’, with a substantial component of the job involving maintaining strong resident/family and team member/volunteer relations.
MAJOR DUTIES & RESPONSIBILITIES
Develops and facilitates programs to meet the needs of the residents within the Assisted and Independent Living neighbourhoods ensuring that legislative guidelines and expectations related to retirement and memory care are followed.
Organizes, facilitates and tracks in-service and continuing education programs for Team Members.
Manages the Resident Care Partners in the neighbourhoods to ensure resident care, monitoring and appropriate interaction.
Fosters and maintains a strong relationship with residents and their families.
Actively participates as a member of a multi-disciplinary management team responsible for resident care and services by:
interacting with Wellness team to update resident assessment and service plans;
communicating formally and informally with other department heads as part of the management team; and
promoting collaboration with members of the multi-disciplinary team to ensure all resources are available and accessible to residents.
Ensures the integrity, accuracy and timely completion of resident records, reports and assessments.
Retains and enhances Amica’s culture and values in every interaction.
Diploma from a recognized college related to social services, healthcare or gerontology
First Aid and CPR certified
Three (3) years’ experience working with dementia, including Alzheimer’s and other aging illnesses in a healthcare setting
Two (2) years organizational management experience
Seniors’ care, aging, dementia and diversity
Healthcare issues and memory care services
Leadership best practices and principles
Legislative regulations and policies related to retirement care
Changes in mobility of seniors and mechanical lifting devices
Competencies, Skills & Abilities:
Ability to supervise staff, organize and schedule work functions and motivate a team of professional employees
Strong oral, verbal and interpersonal communication skills
Ability to develop and maintain effective working relationships with a wide variety of people
Excellent organizational skills and ability to multi-task
Ability to resolve contentious or sensitive issues or situations
Excellent computer skills with proficiency in Word, Excel, Outlook and electronic care systems
Ability to maintain confidentiality of resident information
Ability to work in a flexible environment to meet the needs of the residents, including weekend and holiday coverage, as required
Demonstrates a strong desire to serve seniors and their families
Open, friendly and responsive
Able to apply tact, discretion and sound judgement
Trustworthy, hands-on lead
Shows initiative and commitment to excellence
Client service oriented
Experience with YARDI (electronic care system) preferred
Nursing and/or memory care background is an asset
Degree from a recognized university