The Station Manager Cargo Operations, under the direction of the SVP - Canada Operations will plan, organize, coordinate and manage the activities of the Cargo - YUL operations with the support of a supervisory team and front line employees. The Station Manager will ensure that our cargo services are delivered safely, on time and consistently in line with service level standards set for both on time and station performance.
Main accountabilities include:
Thorough knowledge of cargo handling operations, aviation security, safety practices, legislation
Deliver superior service to customer airlines according to airline requirement.
Ensures that cargo to be moved, is built up properly, segregated by DG, and dimmed to ascertain approximate weights and type of craft required.
Ensures that all employees are trained in DG Awareness, forklift operation, Airway bill reading, Airline specific computer systems and policies and procedures of the company.
Reviews activities, cost operations and forecast data to ensure progression toward station/corporate goals and objectives.
Daily operational tracking of performance, taking immediate action to correct any shortfalls.
Administer organizational polices and provide accountable oversight of all the duties and responsibilities thought subordinate managers/supervisors.
Develops, reviews, updates and implements business strategic planning including operational and financial performance and new product/business developments.
Leadership Development/ Personnel Accountability
Provide leadership for employee relations through effective communications, including coaching, disciplinary, and positive recognition.
Provide leadership for problem resolution to facilities improved performance metrics.
Mentor employees to build bench strength for promotional opportunities.
Work closely with Human Resource and SSE department to provide effective training and development programs.
Hold supervisory team accountable for timely and effectively handling of all employee related issues, focusing on improved performance and professional documentation.
Responsible for ensuring compliance for the attendance reliability program.
Ensures no abuse of Company property occurs.
Safety and Security
Responsible to ensure a safe working environment thought the compliance of all required Menzies Aviation Health & Safety regulations.
Ensure station compliance with all federal, provincial, city, and airport rules and regulations including the posting of all government required documents.
Responsible for the timely, accurate and detailed investigations ensuring they are handled along with setting clear expectations/accountability for process improvements.
Ensure clear and effective communication between the Administrative Office, Payroll and the Safety/Security and Education Departments.
Responsible to coordinate staffing requirements with Station Administration for recruitment needs.
Application must have the ability to prepare correspondence and analytical documents to communicate both employees and operational related information.
Strong “people skills” required to work professionally and effectively with other groups.
Strong verbal and written communication skills required.
While performing the duties of this job, the employee is regularly required to present ideas frequently in a public forum, and needs to also demonstrate effective listening skills. The employee is occasionally required to stand, walk reach with hands and arms; climb or balance; and stoop, kneel or crouch. The employee must have the ability to occasionally lift and/or move up to 70 pounds. This position also requires a great deal of walking and operating motorized vehicles. Vision abilities required by this job include close vision.
Applicant must be an effective time manager with strong organizational skills needed to handle multiple tasks simultaneously. Other requirements include:
Ability to define problems, collect data, establish facts and drawn valid conclusions
Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.
Ability to demonstrate excellent investigative skills.
Must be able to obtain and hold all required security clearances and pass the required back ground clearance.
Must be able to work extended hours and flexible shifts when required which may include weekends and holidays
Must have a valid driver’s license and be able to obtain and hold a valid DA
Qualifications and Experience:
4 years of progressively more responsible leadership experience in aviation management. Previous specializes training in personnel management is also mandatory.
Must be a minimum of 18 years of age and legally able to work in Canada.
Must be able deal with complex, critical business issues in a fast paced environment.
Computer literate, solid knowledge of MS Office as well as other related programs
Previous airline/aviation operational knowledge is required.
Must also have a demonstrated ability to lead and direct employees and produce improved output results through subordinate staff.
DG acceptance certified preferred
Extensive experience in Cargo Operations and good understanding of the Operational departments.
Must be able to obtain and hold all required security clearances.
Proficient knowledge of the IATA Standard Ground Handling Agreement.
Familiar with GOMs, Airline procedures, Airport procedures, Airport legislations
Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organisation.
SLA driven to meet customer expectations by delivering excellence.
A strong sense of stakeholder engagement. This includes, but is not limited to: Customer portfolio, Airport representatives, Local Airport Authorities, local third party providers.
Ability to develop the team, provide succession planning and re-engineer business processes as demanded by changes in the business.
Ability to drive and deliver improvement plans and the relevant follow up process.
Ability to identify productivity efficiency or inefficiency and tailor the operational demand based on the operational dynamics within the station.
Adaptability with regards to working with a multi-national workforce, and collaborating well with local working unions.
Able to produce comprehensive reports to senior managers.
Work under pressure and meet tight deadlines.
Excellent written and verbal communication skills with employees, management, customers and outside institutions.