Customer Service Representative

Cedar Grove - Headquarters, BC (30+ days ago)

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Job Brief

Customer Service Representative: Seattle

Job Title: Customer Service Representative: Seattle

Cedar Grove:
Cedar Grove Composting is a local, family-owned business with deep roots in the Seattle area dating back to 1938. Cedar Grove plays a critical role in the Puget Sound’s recycling infrastructure and sustainability efforts, diverting more than 350,000 tons of yard waste and food scraps from landfills annually. With two processing facilities in Maple Valley and Everett, Cedar Grove is a local manufacturer providing green jobs in King and Snohomish Counties. Cedar Grove produces wholesome, nutrient-rich compost that is sold to businesses, governments and residents, ensuring consumers have access to locally produced, recycled products.

Summary:
Operate a computer terminal to input customer data and assure proper charges to customers; receive and count money, make change and prepare related reports; assist customers in product purchasing and applications. Accurately judge/measure incoming yard waste. Responsible for keeping office area clean. Must be available to travel between all the bulk yards to fill in as needed. This position will be based out of Seattle and will need reliable transportation to float between the Everett, Maltby, Bellevue, Seattle and Maple Valley facilities as needed.

Key Interfaces:
Office Manager
Operations Manager
Customers
Sales
Maintenance

Essential Duties & Responsibilities:
Must be available to travel between all the bulk yards to fill in as needed. Mileage reimbursement is included
Receive and count money, make change and prepare related reports; balance the till daily; assure charged transactions are signed according to established procedures.
Operate a computer terminal to input customer data and assure proper charges to customer; run and reconcile transaction journals and cash tickets; print daily transaction summaries and close out daily input on computer; perform general data entry, submit reports to supervisor as required.
Answer telephone and direct calls to appropriate personnel.
Assist customers on product selection, purchasing, and order processing.
Perform related duties as assigned.

Required Skills:
Operate a computer terminal to enter data, maintain records and generate reports.
Record-keeping techniques.
Basic math and cashiering skills.
Make change quickly and accurately.
Observe health and safety regulations.
Learn company’s organization, operations, policies and objectives.
Work independently with little direction.
Work courteously and tactfully with customers and associates.
Learn basic product knowledge and uses.

Education/Certification:
Any combination equivalent to graduation from high school and one year cash handling or customer service experience.

Experience/Other:
Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.

Physical Demands:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work involves walking, standing sitting, and stooping.
The employee may be required to push, pull, lift, and/or carry 30 pounds or more.
The noise level in the work environment is usually moderate, while the work pace can be fast and phone call volume can be heavy.
Communicate orally with others one-to-one both in person and over the telephone to clarify customer service issues and verify task directives; they also communicate orally with others in a group setting when participating in safety meetings or training sessions.
Learn new, job-related material through oral instruction in an on-the-job setting.
When completing paper work at a desk, sit for extended periods of time with the ability to move about at will.
When communicating with others via e-mail or preparing reports. Operate office equipment requiring repetitive arm/hand movements.
Vision abilities required by this job include close vision and the ability to adjust focus.

Limitations and Disclaimer:
The above job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the position. Employees will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an “at-will” basis. Cedar Grove is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Cedar Grove Composting, Inc.'s offices are non-smoking and Drug and Alcohol Free Workplaces. Cedar Grove Composting, Inc. is an equal opportunity employer. Applicants must pass a drug test and background check prior to being hired. All active employees are subject to random drug testing.