Business Development Center (BDC) Representative

Kia of Hamilton - Hamilton, ON (30+ days ago)

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Company Background:

  • KIA of Hamilton
  • ~ 40 Employees
  • Eager to encourage growth and support for all dealership employees
  • 2018 Platinum Prestige KIA Dealer (Only KIA Store in Ontario to receive this award)
  • The Power To Surprise

We are currently seeking a driven and energetic individual to join our team.

If growth and further encouraging your own opportunities are of interest to you, we want to hear from you! At KIA of Hamilton we are excited to share this opportunity with you and will select the best-fit candidate(s) via phone or email contact for a potential interview.

Position Description:

Your role as a BDC representative will require you to keep close connections with our current customer base. Booking appointments is your main objective resulting in the customer meeting with their necessary sales or service professional.

Some key responsibilities and skills required:

  • Plans and manages all daily/weekly/monthly goals and processes to ensure timely production of quota achievements
  • Assists in the development of internal control standards and procedures (i.e. update customer contact information, and other details discussed)
  • Contact customers about certain incentives and upgrade opportunities as qualified
  • Receive incoming sales calls and Internet inquiries
  • Speak in a friendly, warm manner
  • Conduct incoming and outgoing calls and emails
  • All-shift phone and/or email communications
  • Sitting for long periods of time
  • Computer literate (particular to Microsoft Excel, Outlook, and Internal Programs)
  • Assist in obtaining company goals and quotas
  • Communicate with sales staff and managers
  • Follow dealership internal processes
  • Strong process development and leadership skills
  • Excellent interpersonal & client service skills
  • Strong commitment to excellence and attention to detail
  • Strong multi-tasking and prioritization skills with the ability to adapt to change
  • Proven problem solver

Job Type: Full-time