The IT Systems Administrator provides support to all corporate infrastructure and end users. This position provides technical support for internal end users while maintaining and enhancing the technology infrastructure. The Systems Administrator is expected to assist on other business when necessary and advance overall internal operations objectives and processes.
Provide technical support to internal and external stakeholders (onsite and remote support)
Troubleshoot break-fix incidents related to desktops, mobile devices, laptops, Windows and Linux servers as well as the corporate network and wifi.
Provide server and application level support for corporate technologies: MS Exchange, Windows and Linux servers, Domain and Webservers, MS Office, o365 etc.
Follow internal processes to onboard and offboard employees. Assist with internal employee seating changes and office moves.
Respond to monitoring alerts and troubleshoot infrastructure and network related events
Participate in the on-call afterhours support rotation.
Maintain, support and enhance internal technology infrastructure.
Establish and maintain effective working relationships across the organization.
Actively participate in the overall business, operations and culture of the company.
Capability Requirements – education, skills & experience
Post-secondary education in technology support services or equivalent capability from relevant work experience
Experience with Microsoft Exchange, Microsoft AD/Domain Administration and MS Office 365
Experience providing end user support for office applications such as MS Office suite (Excel, Word, PowerPoint, Access, Outlook)
Experience supporting end users running various MS & MAC Operating Systems
Fundamental understanding of LAN and IP networking
Possess excellent troubleshooting and problem solving skills
Takes the initiative and autonomously learns new technologies.
Must demonstrate superior organization and prioritization skills.
Has a general curiosity and interest regarding how technology works.
Possesses the ability to function in a dynamic team environment, including the ability to work independently and effectively coordinate with cross-functional teams.
Solid communication and interpersonal skills, particularly: acute listening; translation of service needs.
Strong client services orientation – quick study, dealing with clients, solution oriented, demonstrates professionalism, creative, flexible & adaptive.
Able to work in a fluid/dynamic environment and respond to changing client/project requirements.
Strong attention to detail, energetic and driven to produce results
Must be completely comfortable and effective in a fast-paced, high volume, evolving, and constantly shifting priority environment.
Knowledge or exposure to MSQL Server, VMware, Exchange 2010 and Office 365 would be an asset.