hotel front desk clerk

Cassandra Hotel - Vancouver, BC (30+ days ago)

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Bachelor's degree

3 years to less than 5 years

Business Equipment and Computer Applications
Word processing software
Spreadsheet
Multi-line switchboard
Internet
Central reservation system (CRS)
Work Setting
Hospitality industry
Hotel, motel, resort
Specific Skills
Take, cancel and change room reservations
Register arriving guests and assign rooms
Provide information on hotel facilities and services
Process group arrivals and departures
Process guests' departures, calculate charges and receive payments
Perform light housekeeping and cleaning duties
Investigate and resolve complaints and claims
Balance cash and complete balance sheets, cash reports and related forms
Answer telephone and relay telephone calls and messages
Clerical duties (i.e. faxing, filing, photocopying)
Provide general information about points of interest in the area
Follow emergency and safety procedures
Handle wake-up calls
Provide customer service
Assist clients/guests with special needs
Conduct online marketing, E-commerce and Website promotions
Maintain an inventory of vacancies, reservations and room assignments
Security and Safety
Criminal record check
Transportation/Travel Information
Own transportation
Travel expenses not paid by employer
Public transportation is available
Work Conditions and Physical Capabilities
Fast-paced environment
Work under pressure
Attention to detail
Standing for extended periods
Work Location Information
Urban area
Relocation costs not covered by employer
Personal Suitability
Effective interpersonal skills
Flexibility
Team player
Excellent oral communication
Excellent written communication
Client focus
Dependability
Judgement
Reliability
Organized