At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest growing companies in a truly essential industry.
In your role at Optiv, you’ll be inspired by a team of the brightest business and technical minds in cyber security. We are passionate champions for our clients, and know from experience that the best solutions for our clients’ needs come from working hard together. As part of our team, your voice matters, and you will do important work that has impact, on people, businesses and nations. Our industry and our company move fast, and you can be sure that you will always have room to learn and grow. We’re proud of our team and the important work we do to build confidence for a more connected world.
As a member of the Optiv Security Cyber Operations Department, the SOC Analyst position provides frontline maintenance, remote support, and appliance management and health monitoring to customers in a 24x7x365 TAC (Technical Assistance Center) environment.
The SOC Analyst will be a part of MSS focusing on supporting various IT, Network and Security initiatives pertaining to the MSS infrastructure. The Security Analyst will work closely with the Senior Analysts, Solution Architects, and clients to complete high profile, critical services to existing Managed Security Service clients.
Serve as a primary responder for Managed Security customer incidents, taking ownership of client support issues and tracking through resolution.
Perform role as a Transition Specialist to onboard and be the primary point of contact for MSS clients.
Explain and demonstrate how to use Enterprise Security products to both technical and relatively non-technical personnel.
Provide remote consulting services via interactive client sessions to assist with implementation of multiple product vendors and technologies.
Implement and configure software and appliance-based products in large enterprise and Government environments.
Provide Tier 1 and 2 support for Authorized Support Customers, following processes and interacting appropriately with both customers and partners when required.
Professional experience in the Information Security field, typically gained in 2+ years.
College degree or equivalent with experience working in a Security Operations Center, Managed Security, or client network environment.
Advanced information security knowledge in one or more areas to include:
Cisco, Palo Alto, McAfee etc.
Understanding of network architecture and implementation is a must; ideal candidate will have worked with network security analysis.
Excellent time management, reporting, and communication skills.
Superior IT problem-solving skills.
Eligibility to obtain Security Clearance
Shift flexibility, including the ability to provide on call support when needed
Demonstrated experience and success in a Managed Service client environment
Ability to work greater than 40 hours per week as needed
Ability to travel up to 10 percent of the time
High School Diploma or Equivalent Experience
DESIRED Skills/Experience (includes education/certifications - etc.):
Experience working with Internal and client Ticketing Systems for Incident and Problem Tracking (i.e. ServiceNow, Remedy, etc.).
General security knowledge (CEH, Cisco Security, Security +, or other security certifications).
An understanding of a wide array of server grade applications to include: Exchange, DNS, SMTP, IIS, Apache, SharePoint, Active Directory, Identity Management, Patch Management, LDAP, SQL, and others.
Vendor certs including: CCNA, CCDA, CPNSA
All your information will be kept confidential according to EEO guidelines.