Front Desk Receptionist

Nelson Medical Clinic - Nelson, BC (30+ days ago)

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Nelson Medical Clinic

Medical Office Receptionist Job Description

Job Duties:

  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone;
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone;
  • Keeps patient appointments on schedule by notifying provider of patient's arrival;
  • Provides quality care by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area;
  • Ensures availability of treatment information by filing and retrieving patient records;
  • Maintains patient accounts by obtaining, recording, and updating personal information;
  • Protects patients' rights by maintaining confidentiality of personal and financial information;
  • Contributes to team effort by accomplishing related results as needed; and
  • General support to the physicians, MOAs, and administrative team, as required.

Skills and Characteristics:

  • The ability to maintain patient confidentiality;
  • Excellent oral and written communication skills;
  • Good organizational and time management skills;
  • The ability to maintain accuracy while doing multiple tasks or working under pressure;
  • A mature attitude toward the human body, wellness, and disease;
  • The ability to follow directions closely and accurately;
  • The ability to establish a professional relationship with patients and ensure that they have confidence in you;
  • The ability to deal effectively with the difficult behaviors that can sometimes be shown by people in distress; and
  • The ability to work independently or as part of a team.


  • High school diploma or equivalent;
  • Recent relevant experience; or
  • Medical Office Assistant Diploma; or
  • Business Administration Diploma.

Job Types: Part-time, Permanent

Salary: $16.00 /hour


  • Extended Health Care
  • Flexible Schedule
  • Life Insurance
  • Paid Time Off


  • 8 Hour Shift
  • Monday to Friday

COVID-19 considerations:
As a health care employer, the Nelson Medical Clinic is extremely responsive to Covid best practices to keep our staff, physicians, and patients safe and healthy.


  • Customer Service: 1 year (Preferred)


  • English (Required)

Work remotely:

  • No