Delivery Manager (Appian)

Bits In Glass - Toronto, ON (30+ days ago)

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Bits In Glass (BIG), is seeking a multifaceted Delivery Manager to join our team, to work with customers and be responsible for the successful delivery of projects and bring value to the customer.

We work with low-code, process automation and integration technologies that require a multi-functional approach to project and delivery management. A Delivery Manager will bring a multi-functional skill set in Project Delivery, Business Analysis and Business Consulting. Proven knowledge of the airline, healthcare, finance and insurance industry is highly preferred.

Responsibilities:
Project Delivery:
Manage successful end-to-end delivery of software projects for our clients.
Drive the project delivery lifecycle, especially using Agile methods such as Scrum.
Be a champion of the Agile delivery approach and help clients make the transition from waterfall methods to Agile, where required.
Lead teams of Bits In Glass consultants and client resources on project related tasks, ensuring delivery dates are met.
Work with key client stakeholders to define business processes, integration needs, build trust, and help the client innovate and automate their business through the use of our technologies.
Communicate project status to clients in a timely manner via regular and detailed reporting.
Mentor budding leaders and other junior team members with an interest in project delivery within Bits In Glass.
Contribute to the Delivery Management function at Bits In Glass by sharing methods and best practices.

Business Analysis, Quality Assurance & Enablement:
Elicit functional and non-functional requirements from the client team / Product Owner and document them in the form of user stories with acceptance criteria.
Work closely with the Product Owner to prioritize the backlog, elicit feedback on deliverables and raise questions to them on behalf of the development team.
Present product increments during sprint demos and speak clearly to the capabilities of the product being built.
Drive technology adoption and enable clients to be self-sufficient by empowering their resources.
Foster and support the radiation (widespread use) of the technologies within the client's business.
Perform end-to-end QA testing cycles during development sprints.

Business Consulting Expertise:
Demonstrate a strong business consulting background by providing solutions to the customer's business problems.
Be eager to delve into the customer's business domain and present strategies to C-level executives and decision-makers.
Be comfortable with challenging the customer's status quo.
Train end-users and adeptly communicate changes to impacted parties.

Required Experience:
5+ years of experience in working directly with business stakeholders and mapping out process optimizations, workflows, continuous improvement initiatives, etc.
Demonstrate strong change management skills in helping guide customers through their technology adoption.
Excellent communication skills, both written and verbal. Proven experience in working with C-level executives in enterprises.

***This role requires up to 35% travel within Canada and the United States. As a result we will only be considering NAFTA compliant candidates at this time. The TN Visa requires candidates that are a citizen of Canada, the United States or Mexico.

BIG offers a competitive total compensation plan including an annual bonus and ESOP program as well as healthcare benefits and professional development budget.

BIG is a high growth Cloud Consulting firm with offices in Edmonton, Calgary, Toronto, Denver and Texas. Our clients are in Canada and the US. We are a team of experienced IT professionals who specialize in providing business value to organizations looking at leveraging modern platforms such as Appian, MuleSoft, and Blue Prism. Our vast experience in the IT industry and our current track record in enterprise software development, allow us to provide a full range of services to our clients. Bits In Glass helps organizations of all sizes to automate their businesses and leverage the power of the web and mobile technologies.

Bits In Glass or 'BIG' offers a great place for energetic IT Professionals to work and grow. As a high growth firm we have ample opportunity for advancement and our corporate culture is based on getting the job done while having fun!