Manager Operations

Greater Toronto Airports Authority - Greater Toronto Area, ON (30+ days ago)

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Key Accountabilities

Position Summary:
Reporting to the Associate Director, Airfield Operations, this position is responsible to lead and manage a team of Airport Surface Maintenance Specialists to ensure that movement surfaces airside and groundside at Toronto Pearson are maintained such that they are safe, available and operating to meet our customer’s needs. Results attained through oversight of the team’s completion of the scheduled daily work plan, adjusting priorities to meet demand maintenance and ensuring that the team’s response adheres to established performance standards and protocols. This position is also accountable to ensure that a continuous improvement mindset is fostered within the Airfield Operations team and an inclusive culture representative of the GTAA values is present on all shifts.

Key Accountabilities:
Manage the execution of day-of maintenance activities to optimize availability of safe and secure systems; including but not restricted to the following GTAA assets:

Runways & Taxiways

Service Roads


Airside and Groundside Turf and Landscaping

Primary Security Line

Groundside Roads, Sidewalks and Bridges

Groundside Parking Infrastructure

Provide support for the rapid response to maintenance issues related to airside and groundside surfaces

Analyze issues and establish operational priorities, identifying and rectifying gaps and/or changes required to policies, SOP's, or other protocols, and oversee completion of actions

Develop or assist with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient operation

Ensure compliance with applicable policies, rules and regulations including, but not limited to, occupational health & safety, corporate and federal

Escalate issues to the Manager Operations, Aviation Services as necessary

Support to IRROPS (irregular operations) including team’s implementation of the Snow Plan of Operations and Tactics Plan on all airside surfaces and monitoring contracted resources’ performance

Lead and manage teams within Airfield Operations including overtime allocation, discipline, setting schedules, problem resolution and staff training in accordance to policies

Conduct crew briefings and coaching sessions as required

Maintain daily on-site presence at all work sites

Participate in crew ride-alongs, job -sharing and other engagement activities as developed

Preparation and monitoring of work assignments for dedicated crews through Technical Inspectors and Supervisors

Authorize administrative requests as required (mileage/uniforms/pay)

Actively participate in the CBA (Collective Bargaining Agreement) grievance process

Drive, lead and foster employee engagement within and across the Airfield Operations team

Commit to and deliver on the people manager promise to support and further the business’ vision through building and development of diverse, multi-skilled teams

Other duties as assigned

Responsible for being a customer centric leader with respect to the mission, vision, values and beliefs


Post-secondary degree or diploma or a combination of education and relevant experience
Post-secondary degree or diploma in Aviation Management, Business Management, Engineering or Logistics preferred
Minimum 5 years of demonstrated experience working in a unionized customer centric environment
Minimum 3 years of people management or leadership experience, building high performing, highly skilled and motivated teams
Minimum 3 years of relevant administrative, marketing, airport operations, customer service and/or event planning experience is preferred
Minimum 5 years’ experience in an airport environment or similar with demonstrated unionized experience in serving a large and complex customer base preferred
Must have a valid Ontario G Driver’s License (or provincial equivalent)
Must be able to obtain a D/A AVOP (Airside driving license) license within 30 days of appointment to the position
Must be able to obtain and retain a Transportation Security Clearance

Knowledge, Skills and Abilities

Ability to influence
Problem solving skills with the ability to provide solutions to address the situation
Strong understanding of airline, aircraft, and ground handling procedures as they relate to Aviation Services
Ability to anticipate and support the “day of” operational team as required, ensuring Toronto Pearson has a successful day
Proven relationship management skills with internal and external stakeholders
Demonstrated ability to influence, collaborate and negotiate cross functionally in a unionized environment, as well as with external stakeholders to achieve results
Excellent communication skills, both written and verbal, to effectively reach a broad audience of internal and external customers, guests and other key stakeholders
Strong decision-making skills and demonstrates a sense of urgency to deliver operational excellence
Ability to work twelve (12) hour rotational shift work (days, nights and weekends)
Knowledge of all GTAA policies included but not limited to: Security, SeMS, SMS, Aviation Safety, IMS practices, environmental policies, Workplace Health & Safety, and all other governances through Nav Canada and Transport Canada
Familiarization with aviation documentation such as TP312, NOTAM Manual, Airport Operations Manual and Airside Activity Program