Community Living Contract Manager & Frontline Support Worker
35 hours/week, Monday – Friday (7 hours/day, 3 days administration plus 2 days frontline service delivery)
Grid Level 14, $25.54 – $29.73 / hour as per BCGEU General Services Collective Agreement.
This position is part of a team helping adults with developmental disabilities to develop skills to achieve greater independence and community involvement, by emphasizing employment and volunteering, recreation, social engagement, life skills, and health and wellness.
This position manages HGSCP Community Living BC contracts, including Home Share, Community Inclusion, Residential Care, Home Based Inclusion and Respite contracts. Maintains excellent program standards in accordance with CLBC and HGSCP principles, policies and procedures. Trains, orients, and supervises frontline staff. Monitors and authorizes program expenditures. Maintains and oversees client files, and provides reports and monitoring on contract activities. Provides frontline support to supported individuals.
Standards of Performance:
- Will have respectful interactions with the individuals receiving services, the families, advocates, other service providers, coworkers, the funding source, and the community in general to maintain effective Support Services.
- Will establish and maintain effective working relationships and lines of communication with the people we support, their families and advocates, the funding source, and other agencies and service providers
- Will set a climate that supports the clients, the home share provider, and all involved (staff clients and internal partners) by promoting dignified support and functioning lines of communication between all parties.
- Will keep in contact and respond to emergency calls from the support team when required.
- Will assure the direction of support is always rooted in the choices, needs, health and personal vision of the people we support.
- Integrates quality criteria and standards into daily work practice and participates through suggestions, actions, etc. in continuous quality improvements in all aspects of operations.
- Will ensure a climate of respectful support rooted in the understanding that Residential Care and Home Share locations are first and foremost a home.
- Community and Home Based Inclusion are activity based with components of skill development, employment support and social activities.
Key Duties and Responsibilities:
- Become familiar with all Community Living Programs through the CLBC training modules.
- Ensure families, members of an individual’s support network, and service providers are aware of the parameters of their supportive relationship with an individual.
- Become familiar with CLBC standards for Unaccredited Service Providers as well as all other policies on the CLBC Home share website and in our HGSCP policy and procedure manual.
- Oversee the day-to-day operation of the program by ensuring that the program guidelines and policies are adhered to, and program standards and licensing requirements are met.
As Team Lead
- Supervise program staff in Masset and Queen Charlotte by performing duties such as reading and entering in Share vision, setting client goals with front line workers, assigning work, providing feedback on performance, and conducting performance evaluations.
- Participates in recruitment and selection of program staff to fulfill Community Inclusion contracts by performing duties such as screening applicants, participating on interview panels, and making hiring recommendations
- Schedules program staff as per CLBC contracts.
- Orients, determines the need for, recommends on line training or provides training to program staff.
- Also delivers front line work to individuals.
- Monitors and authorizes program expenditures, as per provided budgets for our Community Inclusion programs and maintains financial records for our Residential Care client in accordance with established procedures. Prepares the program monthly budget for signing by the Executive Director.
- Maintains accurate client files for all Masset individuals. Facilitate referrals to the program by CLBC and the ED of HGSCP by ensuring that the referral details the individual’s care requirements, a copy of their plan developed by CLBC as well as any health care plan that may be in place are received. Meet with the family/present provider and the supported individual to determine care needs and criteria.
- Record and Report program activities; complete monthly, annual reports by follow and completing the work identified within a caseload monitoring schedule (i.e. Health and Safety Checks, Monitoring Tool, Individual Support Plan (ISP), ISP Review and Quality of life Report.)
Other Administrative duties
- Liaises with community service providers such as Hecate Strait Employment Development Society, Elders Centre, Medical staff and other professionals to coordinate service provision.
- May recruit and orient potential caregivers for home share provider by; discussing with interested community members, their desire to provide Home Share/ or other programs, services and then outline the application process, community need and caregiving requirements.
- May Screen potential caregivers by requesting interested parties to complete the “Application Profile” and return to the program.
- Complete an intake package with applicants; Provide applicant with required documentation including Criminal Record Checks, Medical forms, letters of Reference and questionnaires. Once all documentation has been received, arrange an appointment to begin the Home Study/ or service interview.
- Support Home Share/Service providers
- Develop and revise orientation process to fit the needs of the program and deliver information to the community.
- Represent the organization or program in external events. Attend or provide information to community groups, students etc. as requested. As well respond to inquiries from the community at large regarding the program.
- Reports any client/employee issue that may impact service delivery to Executive Director.
- Performs other related duties as required.
Job skills and abilities:
- Strong personal values based on self-determination, autonomy, and dignity for all individuals.
- Strong interpersonal skills and supervision skills.
- Adaptable/Flexible to changing requests and environment.
- Analytical Problem Solving Skills
- Able to manage time and priorities through effective self-directed multi - tasking
- Demonstrated skills in working with individuals and families utilizing services.
- Ability to remain calm in stressful situations.
- Will have a valid class 5 BC divers license, and 1st aid certificate, 2 million liability auto insurance, business auto insurance
- Successfully complete a Criminal Record check and Driver’s Abstract.
Training and Experience:
- Must be able to work with individuals with disabilities.
- Diploma in the field of Human Services/ Social Service field.
- Three (3) years recent related experience including three (3) years supervisory or administrative experience.
- Or an equivalent combination of education, training and experience.
Job Type: Full-time
Salary: $25.54 to $29.73 /hour
- related supervisory or administrative: 3 years (Required)
- Secondary School (Preferred)