Front Line Manager, Direct Channel

Aviva - Markham, ON (30+ days ago)

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Job Description

We are looking for a forward thinking leader to help us our fast growing Direct Business get to the next level!

Directly reporting to the AVP Direct Sales is to provide leadership and development of a team of Sales agents in our Direct Channel.


Drives strong sales results, focus on customer experience and high employee engagement
Ensures operational efficiency is continuously improved and achieved
Provides support, leadership, and mentoring of staff in order to achieve high level of performance
Active involvement in leading projects, development and implementation
Manage performance and provide coaching, leading team of insurance agents to meet sales objectives
Implement and adhere to established underwriting guidelines and practices to establish, build and maintain a profitable book of business


College Diploma or equivalent work experience in insurance.
3 - 5 years of progressive experience within a Direct Insurance Sales environment
Proven experience or demonstration of leadership capabilities and project work
Strong analytical and project management skills
Formal supervisory/leadership experience
Strong focus on Sales, Customer Experience and Employee Engagement
Broad knowledge and understanding of Personal Lines insurance and Underwriting
Self-starter and quick learner.
Solid written communication skills
Solid ability to build effective relationships with teams and drive results through collaborative approach with internal stakeholders
Solid ability to handle/resolve business and customer problems
Working towards or completion of CIP designation
Strong knowledge on Underwriting processes
Good Understanding of Direct Insurance Inbound Sales centre operations
Process Improvement experience an asset

Additional Information

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.