Company description
We are multi-surgeon plastic surgery centre specializing in non-invasive medical aesthetics, lasers and cosmetic surgical procedures. We are dedicated to providing the highest level of service and care, going above and beyond at every opportunity. Our patients give us purpose. We act in service of them, and we value and treat them with dignity and professionalism. We believe we can always be better. Learning and growing is at the core of what we do.
Job description
We are seeking an energetic, highly motivated individual to be a medical office assistant for our multi-surgeon clinic. You will be the main point of contact for our patients and surgeons. You will be responsible for fostering high levels of customer service to enhance the overall patient experience while acting as a liaison between the patients and other members of the team. You will be the first impression for current or potential patient experiences. We are looking for someone to be able to grow with us as we continue to expand our team.
Job Duties
- Answer phones, triage phone calls and direct to appropriate person, follow up with voicemails
- Check, sort, forward and answer emails
- Book and confirm clinic appointments and surgeries
- Act as liaison between patients, administrators, nurses, physicians, etc.
- Receive packages/deliveries and distribute to appropriate area(s)
- Prepare any outgoing mail by drafting correspondence, securing parcels, arranging pickup
- Greet and welcome patients
- Answer any patient questions or redirect to appropriate staff
- Escort patient to consult/photo area/exam room and ensure that appropriate practitioner is made aware of patient’s arrival and location
- Any other duties as assigned, including tidying exam/treatment areas and errands/purchasing for clinic
Requirements and Qualifications
- Strong communication and intrapersonal skills
- Proficient in English (verbal, written, electronic)
- Excellent organizational and multi-tasking abilities
- Customer service orientation
- Problem solving skills
- Proactive with team focused approach and attention to detail
- Software literacy: Word, Excel, Outlook, point of sale (Vagaro), EMR (Accuro)
- MOA certificate preferred
- Professional demeanor and appearance
- Willing to be accountable for achieving targets and objectives
- Results oriented
- Approaches challenges with enthusiasm and positive energy
Salary: $23.00-$28.00 per hour
Benefits:
- Extended health care
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Job Type: Full-time
Salary: $23.00-$28.00 per hour
Benefits:
- Extended health care
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (required)
Work Location: In person
