SUMMARY: To provide guidance and leadership under the direction of the General Manager to the Security Department at Century Downs Racetrack and Casino. Provide guidance and leadership to Security Supervisors and Security Guards ensuring the security of company assets, facilities, employees, volunteer workers and guests. Security Manager will ensure that all members of the security team consistently, diplomatically, and professionally maintain good relations with patrons, as well as staff. Will see that all tasks and duties are successfully completed in accordance with Alberta Gaming and Liquor Commission; Casino Terms and Conditions, operating guidelines and Century Casino policy and procedures. The Security Manager will act in compliance with local, provincial and federal laws. To comply with, maintain and inform customers and staff of safety and security policies and procedures.
Candidate must possess strong:
· Organizational and time management skills
· Analytical ability and critical thinking
· Ability to organize and communicate thoughts
· Ability to carry out responsibilities with limited supervision.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Manages and supervises the day to day operations of Century Casino security personnel at Century Downs Racetrack and Casino, pursuant to the casino terms and conditions, operating guidelines and the security policy and procedures manual.
2. Supervises and trains security personnel on the enforcement of applicable laws and regulations as set out in the criminal code of Canada, provincial statutes and Century Casino terms and conditions and operating guidelines.
3. Ensure the safety of all patrons, employees and company property.
4. Within the realm of the responsibility of the job, maintains a clean and safe work environment. Performs duties in compliance with Safety procedures, which includes use of safety equipment. Ensures personnel follow safety procedures, identifying unsafe practices or conditions and working with others to find solutions for safer practices.
5. Provides direction to security personnel on a day-to-day basis on the execution of their duties as detailed in the security policy and procedures manual.
6. Interviews and hires prospective security personnel, and processes their applications, ensuring security personnel have obtained the necessary licensing and certifications.
7. In consultation with the Human Resources department, terminates the employment of security personnel that are unsuitable during the probationary period of employment.
8. Reviews security personnel records with the Human Resources department ensuring that salary, benefits and payroll records are accurately completed.
9. Prepares and maintains a shift schedule ensuring that the Century Casino security requirements are met.
10. In consultation with senior management and other site management, develops site-specific policies and procedures to supplement the security policy and procedure manual.
11. Conducts internal security investigations as required.
12. Liaises with senior management, the managing director, general manager, games managers, slot managers and pit managers, providing advice and assistance as required.
13. Trains subordinates on an ongoing basis regarding their primary responsibilities pursuant to casino terms and conditions, operating guidelines, legislation and the security policy and procedure manual.
14. Ensures that security assistant manager(s), security supervisors and security guards know their powers as authorized by law.
15. Liaises with the local police services regarding calls for service and any serious occurrences at the Century Casino.
16. Ensures that security assistant managers, security supervisors and security guards are aware of emergency response procedures.
17. Maintains documentation identifying individuals who have been banned from Century Casino properties.
18. Provides assistance to patrons wishing to partake in the casino voluntary self-exclusion program pursuant to the memorandum of direction by the Alberta Gaming and Liquor Commission
19. Maintains the harmony, cohesiveness and any progressive disciplinary action of all security personnel with regards to complaints and well-being, settling any disputes between security personnel, management and patrons.
20. Deals with locksmiths to repair locks not working or to obtain new keys.
21. Attends and participates in casino departmental management meetings and provides clarifications and guidance regarding various security issues, goals and objectives. Makes presentations on issues as requested or required.
22. Be able to perform the duties of a security assistant manager, security supervisor and security guard.
23. All other duties as assigned.
Responsible for the supervision of reporting Security Supervisors, and Security Guards.
Demonstrated experience providing and enforcing security services. Demonstrated effective and diplomatic customer service and communication skills, which includes contacts with employees and customers. Demonstrated experience in handling difficult customer relations. Demonstrates experience in crowd control.
EDUCATION and/or EXPERIENCE
Graduation from High School or equivalent. Ten (10) or more years of recent and related experience in security enforcement is desirable. Three (3) or more years of experience in a management position is desirable. Law enforcement courses/experience or security background are an asset.
CERTIFICATES, LICENSES, REGISTRATIONS
Must have a valid and current Alberta Gaming and Liquor Commission, Gaming License. Must have and maintain current certifications in; Deal Us In phase #1, Deal Us In phase #2, ProTect, ProServe, Anti-Money Laundering (AML), Standard First Aid Level C with AED and have a working knowledge of WHMIS 2015 and FINTRAC.
Must be proficient, diplomatic, effective and have demonstrated both oral and written communication skills
Basic Math skills are required
Takes actions and makes recommendations beyond the scope of essential duties, which may positively or negatively impact other departments.
OTHER SKILLS AND ABILITIES
Knowledge of Century Casino, FINTRAC, AML, and AGLC’s policies and procedures and how they pertain to security. Must have and maintain professional radio communication when communicating over the radio. Knowledge of a phonetic alphabet beneficial.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Essential duties involve performing physical exertion, frequent brisk walking, climbing stairs, stooping, bending, stretching, reaching, pushing (including stalled cars) and standing for an entire work shift with standard breaks. Essential duties require lifting up to 50 pounds, working any day of the week and any shift of the day. May be subject to exposure to body fluids from persons who may have been injured or requiring First Aid.
Essential duties involve working with large numbers of people in an indoor and outdoor environment. Extreme temperature changes and adverse weather conditions including: wind, rain, snow, cold, heat, and frequently loud or high noise levels.
MATERIALS AND EQUIPMENT DIRECTLY USED
Various security related equipment, including digital cameras, portable two-way radios, emergency first aid equipment, fire control panel and surveillance equipment. General office equipment is also used, including computers, fax machines, photocopiers and scanners.
Job Type: Full-time