Guest Service

KFC - Brantford, ON (22 days ago)

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Brantford, ON
Part-time

OUR KFC FAMILY IS GROWING!!!

We are currently looking for Guest Service Champions. Part time shifts. Flexible shifts, days, afternoon and evenings and weekends available.

We are looking for someone who would like to grow and advance in our company!!!

RESPONSIBILITIES:

  • Maintain courteous interaction with customers at all times
  • Initiates actions to correct customer complaints and refers serious customer concerns to management immediately
  • Prepares all products according to company procedures and uses approved equipment
  • Ensures all products are packaged in approved wrapping/containers
  • Ensures products/supplies are rotated in and out of storage (FIFO)
  • Ensures the recording and following of all hold times
  • Monitors and maintains all product/supply levels and notifies management when levels are low
  • Ensures all stored products/supplies are maintained in approved containers and stored safely and correctly
  • Ensure safe working condition of food preparation equipment and notifies management immediately when equipment requires repair
  • Ensure production area is maintained in a neat and orderly manner
  • Demonstrates proper customer service procedures for all facility types (e.g. take out, dine-in, drive-thru)
  • Adheres to corporate sanitation procedures and policies
  • Ensures production/service areas are cleaned according to company procedures and uses approved cleansing agents
  • Ensures personal hygiene and uses approved cleansing agents
  • Ensures adherence to Health and Safety guidelines and communicates concerns to management immediately
  • Ensures uniform and appearance is neat, professional, and clean at all times and that they meet the necessary requirements
  • Upsells at every opportunity
  • Ability to work shifts (days, evenings and/or weekends)

This role may include additional responsibilities and duties as may be assigned by restaurant management. These duties and responsibilities may be amended at the company’s discretion from time to time.

SKILLS & KNOWLEDGE

· Good interpersonal skills

· Effective communication skills

· Customer service oriented

· Active team player

· Excellent work habits

· Demonstrates willingness to learn

· Reliable and dependable

· Remains calm under pressure

Job Type: Part-time

Job Type: Part-time

Salary: $13.15 to $14.00 /hour

Language:

  • English (Preferred)