Customer Service Representative

Uline - Milton, ON (30+ days ago)

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Starting from $22 to $26 per hour
Annual bonus of at least $6,000 if start by September 1st

Toronto Branch
3333 James Snow Parkway, Milton, ON L9T 8L1

Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers and fulfill our promise of reliability.

Available Shifts:
Monday - Friday, 10:30 AM to 7 PM

Uline is proud to operate as a drug-free workplace.

Position Responsibilities
Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
Communicate with customers via phone, email and chat.
Solve customer problems and find best possible solutions.
Help customers navigate Uline's website and place orders online.
Provide knowledgeable answers to questions about products, pricing and availability.
Respond to shipping inquiries and answer order status questions.
Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.

Minimum Requirements
Bachelor's degree or high school diploma with 3+ years of relevant experience. Bachelor's degree strongly preferred.
Desire to provide the best possible experience for our customers.
Thrive in a fast-paced environment with coaching support.
Dedicated to excellent attendance.
Available for 4 weeks of training, Monday - Friday, 8:30 AM to 5 PM.

Benefits
Extended medical and health coverage that includes medical, dental and vision.
Basic life insurance, disability and wellness programs.
RRSP with 5% employer match.
Paid holidays and generous paid time off.
Bonus programs that include annual performance, sales goals and profit sharing.
Tuition reimbursement.
Career advancement opportunities.

Employee Perks
On-site café and outdoor patio.
First-class fitness center.
Numerous employee appreciation events throughout the year.
Opportunities for community involvement.
Voluntary opportunities for overtime.
Scholarship program for children of employees.

About Uline

Uline is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America. We're a family-owned company whose incredible service, huge inventory and quality products fuel our ongoing expansion and growth. We offer same-day shipping on over 37,500 products in our 812-page catalog and on our state-of-the-art e-commerce website.

Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

Uline is an Equal Opportunity Employer

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