Customer Experience - Cust Service Technician-LR

Empire Communities - Hamilton, ON (25 days ago)

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Position Overview:
The Customer Service Technician will execute and address items on the warranty work orders in accordance with Empire Communities’ policies in a timely manner, assuring standards are met in every assigned task and in strict accordance to the Health and Safety Act.

Key Functions & Duties:
  • Identifies, performs required deficiency repair work on homes based on pre-closing reports to quality standards prior to Homeowner possession
  • Completes any and all work in an efficient and highly effective manner
  • Prepares home for inspection by City for occupancy, insulation and framing, performs drywall checks as required for each home
  • Performs tasks under multiple trade functions: residential construction, renovations and repairs
  • Effectively communicates and reports progress and trade interventions requirements to on-site Customer Care Coordinators
  • This position may require the Service Technician to work scheduled overtime and weekends to meet business needs.
  • This position may in the future require you to be available “on-call” after regular hours for emergencies.
  • Locate and retrieve necessary material to complete assigned work orders
  • Protect surrounding areas to minimize clean up and/or accidental damage during and after repair
  • Demonstrate courtesy and professionalism with all associates and homeowners
  • Assist other Departments and head office when required in the interest of our Customers
  • Miscellaneous duties with regard to community and job site cleanliness, maintenance, security etc.
  • Suggest and make recommendations for process improvements
  • Responsibilities and essential functions may be modified at any time depending on business needs.
Skills and Qualifications:
  • Strong interpersonal skills
  • Strong customer service experience
  • Excellent organizational and planning skills to meet timelines
  • Effectively able to communicate information with professionalism
  • Excellent verbal and written communication
  • Must have 2-3 previous experience in new home construction
  • Must be knowledgeable in Tarion warranty program
Preferred Specifications:
  • Ability to deal effectively with a high volume of work orders
  • Self-motivated and well-organized individual
  • Valid drivers’ license, must provide a clean drivers’ abstract
  • Must have steel-toed safety boots and hard hat
  • Physically able to lift 50 lbs
  • Own tools/ ready to work