Operations Supervisor

TWO MEN AND A TRUCK® - Etobicoke, ON (19 months ago)

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Job Description
The operations supervisor is responsible for carrying out the day-to-day moving and storage activities to meet established operating goals, standards, sales and profits. This is accomplished primarily through: hiring, training, and motivating operation employees; controlling costs; managing daily franchise operations; and consistently exceeding customer expectations. The operations supervisor ensures the franchise is consistently operating in compliance with TWO MEN AND A TRUCK® system standards, and applicable laws and regulations. The operations supervisor should have general knowledge of functional support areas, including our core business,moving/supplies/storage, training and customer execution expectations.
Job Responsibilities
Promotes and protects the TWO MEN AND A TRUCK brand
Reviews financial activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost and program improvements
Determines operation staffing requirements, interview, hires and trains new employees, or oversees these processes
Responsible for employee accountability and adherence to franchise and system standards and policies
Directs employee scheduling and dispatch of movers and drivers
Responsible for employee development and corrective action programs
Coordinates and directs the fleet maintenance and equipment inventory programs
Ensures compliance with all DOT regulations and FMCSA guidelines
Responsible for being the “on-call” emergency contact outside of normal business hours
Participates in regular training and development programs offered through STICK MEN UNIVERSITY® to further the knowledge of the system
Actively participates in community, industry or other relevant associations
Job Requirements
Because moving is stressful, we seek candidates with a commitment to customer service and an appreciation for variety in your job!
Bachelor’s Degree in business, management, or other related field is preferred
A minimum of 3 years of business, management, or other relevant experience is required. TWO MEN AND A TRUCK or moving industry experience is preferred
Extensive knowledge of TWO MEN AND A TRUCK system policies, procedures, and industry
Excellent oral and written comprehension and communication skills
Excellent organizational and time management skills
Demonstrated ability to lead by example to motivate, develop, and direct people
Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
Strong decision making ability
Understanding of and commitment to customer service and the TWO MEN AND A TRUCK core values

Must be proficient with the following Microsoft applications:
Excel
Word
Outlook