CF Rideau Center - Keyholder

Steve Madden Canada - Ottawa, ON (4 months ago)

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General Summary : Assists the assistant and store manager in all aspects of the daily operations of a retail store to achieve targeted productivity, sales and profitability.

Major Responsibilities : include the following.

  • Ensure that each customer receives outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service.
  • Monitor operations to ensure standards are met and maintained regarding merchandise presentation, customer service, store safety, cleanliness, shrinkage and operating cost controls.
  • Manages store in absence of Store Manager.
  • Assists in active recruiting, selection, training, scheduling, and evaluation of store personnel.
  • Maintain an awareness of all product knowledge information, merchandise promotions, test merchandise and advertisements.
  • Demonstrates salesmanship skills by maintaining sales productivity levels.
  • Assist in floor moves, merchandising, display maintenance, cleaning store including bathroom and stockroom, vacuuming and returning product to inventory.
  • Monitors deliveries of product movement within the store to ensure effective inventory and merchandise management.
  • Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock
  • Adhere to all Company policies, procedures and practices including signing, pricing and loss prevention.
  • Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers.
  • Implements security precautionary measures to protect company assets.
  • Able to use POS system
  • Other duties may be assigned.
  • Special projects as needed

Education and/or Experience:

  • High school diploma or equivalent.
  • 1-3 years experience in a retail store.
  • Management experience.

Language Skills:

  • Ability to read, write, and understand English required and French in Quebec.
  • Strong interpersonal and customer service skills
  • Strong verbal and written communication skills required.
  • Proper telephone etiquette

Job Types: Full-time, Part-time


  • fashion retail: 3 years (Preferred)


  • Secondary School (Preferred)