Call Center Representative - CSR

Fox and Sons Plumbing & Heating - Vernon, BC (10 months ago)

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The Role

Book service appointments and do whatever is necessary to promote customer satisfaction.


Convert incoming customer calls into booked service appointments.
Deliver call scripts with an authentic cadence; be clear, compelling and personable.
Respond to customer requests, resolving issues and promoting the brand.
Be professional and establish customer rapport, encouraging repeat business.
Participate in training to boost booked calls and practice outbound calling.
Adhere to the company s plan for resolving customer complaints quickly and favorably.
Maintain and update customer database with complete and accurate information.

Competencies for Success

Develop a proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust and demonstrate empathy.
Personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
Highly motivated, flexible and great attitude on life.