guest services agent - hotel

Best Western Plus Okotoks Inn & Suites - Okotoks, AB (30+ days ago)

Apply Now

No degree, certificate or diploma

No experience

Business Equipment and Computer Applications
Word processing software
Spreadsheet
Multi-line switchboard
Internet
Central reservation system (CRS)
Work Setting
Hospitality industry
Hotel, motel, resort
Specific Skills
Take, cancel and change room reservations
Register arriving guests and assign rooms
Provide information on hotel facilities and services
Process group arrivals and departures
Process guests' departures, calculate charges and receive payments
Investigate and resolve complaints and claims
Balance cash and complete balance sheets, cash reports and related forms
Answer telephone and relay telephone calls and messages
Clerical duties (i.e. faxing, filing, photocopying)
Provide general information about points of interest in the area
Follow emergency and safety procedures
Provide customer service
Assist clients/guests with special needs
Maintain an inventory of vacancies, reservations and room assignments
Security and Safety
Criminal record check
Transportation/Travel Information
Own transportation
Work Conditions and Physical Capabilities
Fast-paced environment
Work under pressure
Personal Suitability
Effective interpersonal skills
Flexibility
Team player
Excellent oral communication
Excellent written communication
Client focus
Dependability
Reliability
Organized