Kitchen Manager - Cruises & Events

Mariposa Cruises by Hornblower - Toronto, ON (4 months ago)

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Do you share Hornblower's passion for providing amazing experiences? If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. As we say at Hornblower, why work when you can cruise?

The successful kitchen manager will successfully manage back-of-the-house cruise execution to ensure consistently high levels of quality, service and customer sanitation satisfaction while maintaining a high level of profitability.

The successful kitchen manager will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by quality, service, departmental tests, management evaluation, and feedback from peers on the city’s team.

Essential Duties & Responsibilities:
Cruise Execution

Manages back-of-the-house staff, including recruitment, training, coaching/discipline, and retention
Ensures effective execution of each cruise (back-of-the house only) according to the specifications of the Product Management Guide so that guests receive a quality, seamless experience on each cruise. Specifically: o Directs the efforts of the kitchen staff.
Rides cruises to observe & coach Assistant Kitchen Manager and Galley Supervisors on effective preparation & management skills.
Identifies and delivers skills training needs for all kitchen staff.
Works with each kitchen management team member monthly to evaluate performance/skills and provides necessary coaching.
Rotates as kitchen shift manager on cruises as needed and ensures adherence to procedures detailed in the Product Management Guide.
Ensures that all staff consistently follows and adheres to all health department sanitation codes and requirements thereby maintaining the Company’s strict standards of sanitation.
Establishes department priorities and executes against them based on long-term vision.
Works with Food & Beverage Director to develop all kitchen budgets according to company guidelines.
Maintains close liaison between the kitchen and other departments including the front-of-the house.
Recommends and executes approved programs that improve the level of service and product
Executes other projects as assigned by management.

Kitchen Team Management

Recruits new kitchen staff when necessary to fill vacant positions.
Delivers training of all new kitchen staff.
Schedules kitchen staff according to staffing matrix.
Adheres to Company’s performance management guidelines for all discipline and termination situations.
Recommends appropriate compensation packages within company guidelines.
Provides and directs development/career growth plans for each kitchen staff members.
Provides annual performance reviews of all full-time kitchen staff.
Recommends the promotion of kitchen staff members.
Develops positive working relationships with other department heads and peers.
Develops strong teamwork within the staff.
Helps develop and execute shipmate incentive programs.

Customer Service

Resolves guest service issues, in conjunction with the on-duty Restaurant Manager, utilizing strong customer service skills and exercising diplomacy in keeping with company objective of customer retention.
Implements and maintains effective safety programs in conjunction with the Operations Department.
Maintains high standards of sanitation in accordance with Spirit standards and in accordance with health department codes & requirements.


Monitors and controls all costs associated with the operation of the kitchen in accordance with budget.
Ensures adequate stock by conducting accurate inventories.
Purchases all food products and cleaning supplies according to established procedures. Ensures timely delivery so adequate stock is available when needed.
Finds and recommends cost savings that are consistent with company objectives.
Process all invoices in a timely manner to maximize corporate rebate program.
Administers payroll system including scheduling, checking, transmitting and processing.
Maintains food, suppliers and equipment purchasing systems, which ensure maximum quality, least cost and high reliability.
Schedules kitchen staff work periods to achieve maximum payroll efficiency.
Ensures that all states and local health requirements are met onboard and that all shipmates are familiar with these requirements.
Attends all scheduled meetings.
Operates all restaurant systems (PC, restaurant cost analysis software, cash registers).
Purchases all Headquarters specified items.

Additional Responsibilities

Be prepared to begin work at scheduled time.
Maintain uniform and personal grooming in compliance with appearance standards
Assist with the warm and efficient greeting and seating of guests when they arrive.
Attend applicable meetings as designated or necessary
Additional job duties assigned

Essential Duties & Responsibilities:
High school diploma or equivalency required
Minimum of 2 years of total kitchen experience in full-service/banquet, high volume environment. Must include 2 years kitchen management experience plus either minimum 2 years formal culinary training or 2 years additional kitchen experience in a full-service/banquet, high volume environment
Health department sanitations codes & requirements.
Proper food handling & preparation procedures
Mathematical skills (addition, subtraction, multiplication and division) necessary to interpret reports and budgets
Cost and wage control
Food products, standard recipes and proper preparation
Food Handlers Certification required
Supervise/manage kitchen staff and accomplish goals on a timely basis
Train, develop and motivate staff
Analyze, forecast data, and make judgments to ensure proper payroll and production control
Conduct meetings and maintain communication lines between line staff and Food and Beverage Director
Ability to read, write, and speak English to comprehend and communicate job functions
Effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy and collect accurate information to resolve conflicts
Communicate effectively in oral and written form
Analyze and solve problems
Manage multiple priorities/tasks
Establish and maintain effective working relationships as required by job responsibility
Finger/hand dexterity in order to operate food machinery
Grasp, lift and/or carry, or otherwise move goods weighing a maximum of 200 lbs. on a continuous schedule
Work in confined spaces
Perform duties within extreme temperature ranges
Stand, walk, and/or sit continuously perform essential functions for an extended period of time
Hearing and visual ability to observe and detect signs of emergency situations, distinguish product, taste, texture and presentation and observe preparation.
Qualified comprehensive background check
Work with Microsoft Office applications (especially Word & Excel)
Will be required to be available for work on all major holidays
Must be 18 years of age or older
Per Canadian Federal Regulations, must possess a SIN card, along with a work permit if applicable

Mariposa Cruises is committed to the development of a positive and progressive workforce that is representative of the guests we serve. We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Mariposa Cruises’ Accommodation Policy, a request for accommodation will be accepted as part of the Company’s hiring process.

Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.

Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.

Pursuant to the San Francisco Fair Chance Ordinance and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.