Aboriginal Housing Based Case Manager

Ontario Aboriginal Housing Services - Sault Ste. Marie, ON (30+ days ago)

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Position: Aboriginal Housing Based Case Manager Closing: Posting will remain open until filled

Term: Up to one-year contract

Ontario Aboriginal Housing Services (OAHS) provides safe and affordable housing for First Nation, Métis, and Inuit people living in urban and rural areas of Ontario. Our Vision is “to lead the design, development and delivery of sustainable and culturally appropriate housing that promotes excellence in the Indigenous community and organizational infrastructures”.

Housing Services are provided throughout the province by over 75 Team Members as well as a wide range of Partners including Indigenous Organizations, Community Organizations, Governments (Municipal, Provincial, Federal), and Private Sector. Our Main Office and Service Centre is located in Sault Ste. Marie and we have Satellite Service Centres in Dryden, Peterborough, and Hamilton. Services provided include:

  • Property management of over 2300 subsidized and unsubsidized housing units;
  • Provision of an assisted homeownership program providing down payment and home purchase assistance;
  • Provision of an assisted homeowner repair program;
  • Supportive housing services for community members;
  • Planning and development of new housing; and
  • Program management, program development and title services to local community organizations.

Founded in 1994, OAHS provides housing services to both Indigenous and non-Indigenous people. OAHS is governed by representatives from three Indigenous organizations in Ontario – the Ontario Federation of Indigenous Friendship Centres, Ontario Native Women’s Association, and the Métis Nation of Ontario. Learn more at www.OntarioAboriginalHousing.ca

OAHS continues to expand by adding a range of housing services. As a result, we are seeking an "Aboriginal Housing Based Case Manager” for our Operations team located in Sault Ste. Marie, ON.

Reporting to the Resilience Coach/Supervisor the Aboriginal Based Case Manager, will be responsible for, but not limited to, supporting homeless people to become housed and learn relevant skills, facilitating access to culturally appropriate supports, and in supporting long-term housing retention.

Duties and responsibilities will include, but not be limited to the following:

· Meet with clients in shelter, refer and support clients to access culturally appropriate community supports/services according to their needs (addiction, mental health, legal etc.)

· Accompany clients or arrange accompaniment to appointments that are essential to their progress as required

· Provide case management services to aboriginal clients housed under the urgent homeless category as determined by Housing Programs staff

· Initiate a support service plan that will address safety, basic needs, relationships, daily activities, life skills, social and community integration, risks and triggers, managing tenancy, economic and

wellness opportunities, and create goals for greater independence including exit planning from case management services

· Assist clients in accessing clinical supports and support treatment plans, liaise with treatment professionals

· Complete the Service Prioritization Decision Assistance Tool with clients at the prescribed intervals to identify goal planning areas, on-going housing issues, and the degree of supports required - reporting results to Housing Programs staff

· Support the landlord/tenant relationship, following up with tenant/landlord to ensure the rent is being paid.

· Conduct regular home visits in order to support clients to maintain their housing unit in good repair by monitoring levels of cleanliness, teaching or reinforcing life skills, and referring to community supports.

· Assist in resolving issues that put the tenancy at risk, including advocating with other services, and having a solution focused approach

· Help clients prepare the following: monthly budget, weekly calendar of meaningful things to do, Personal Guest Policy, Risk Minimization Plan, and Crisis Plan

· Connect clients to resources in the community that assist in managing their tenancies, or provide long-term support, as required.

The successful candidate will have the following qualifications and skills:

· University degree in Social Sciences from a recognized university (preferred)- College diploma in Social Services or other discipline may be considered.

· Three-years of experience in a position involving direct client services/support, one-on-one

and /or group counselling

· Thorough knowledge of the social support services/resources network in our community

· Familiar with the Housing First Model

· Valid driver’s license with access to vehicle

· Excellent oral and written communication skills

· Strong problem-solving skills and the ability to use sound judgment

· Ability to work with minimum supervision and as a team member with a keen desire and focus on continuous performance improvement

· Excellent knowledge of program development as related to Aboriginal Housing programs; and understanding of current Aboriginal Housing programs and agreements;

· Excellent ability to communicate professionally (oral and written) using multiple channels with a variety of stakeholders both internal and external to the organization;

· Strong understanding and appreciation as to how safe, affordable housing contributes to quality of life and serves as a stable foundation; and an

· Appreciation for Aboriginal culture and a values system that believes in assisting people.

Conditions of employment:

· Ability to work varying hours/days;

· Ability to travel as required (limited)

· Valid CPIC clearance (Criminal Records check);

· References;

· Must be Bondable;

· Current, valid Ontario Driver’s Licence and safe driving record.


· In return for your ongoing excellent performance, strong work ethic, and commitment to our vision, mission, values, strategic plan, and the people we serve, Ontario Aboriginal Housing Services offers a comprehensive compensation package (some benefits take effect after your probationary period has been successfully completed). This comprehensive compensation package includes:

  • Challenging and fulfilling work; an inclusive and supportive team; and a work environment steeped in and guided by Indigenous culture;
  • Additional paid holidays (in addition to statutory holidays) include Louis Riel Day, Indigenous Peoples Day, Remembrance Day, and Family Day;
  • Opportunity for cultural, educational and other approved leaves;
  • Supported training opportunities for personal and professional development while reciprocally enhancing organizational capacity; and
  • A competitive salary in pay band B4 with a range of $39,000.00 to $62,400.00

Please note that you are encouraged to apply early as interviews will be scheduled as applications are received. Please apply with your cover letter (indicating the location to which you are applying) and current resume, using one of the following two options:

  • Email or
  • Mail confidentially to: Sydney Sayers

Human Resources Assistant

Ontario Aboriginal Housing Services

500 Bay Street

Sault Ste. Marie ON P6A 1X5

In meeting the objectives and vision of the organization, preference will be given to qualified individuals of First Nation, Métis, or Inuit* ancestry, and are asked to self-identify on their cover letter*.

This competition is open to internal and external candidates with the possibility of Secondment for internal candidates. The continuation of this position is subject to funding renewal.

Ontario Aboriginal Housing Services welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Ontario Aboriginal Housing Services also welcomes and supports diversity including people who identify as LGBTQ2S+.

We thank all candidates who choose to apply, however, only those selected for an interview will be contacted.

Job Types: Full-time, Contract

Salary: $39,000.00 to $62,400.00 /year


  • Customer Service: 1 year (Preferred)