JIRA Administrator

CaseWare - Toronto, ON (30+ days ago)

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CaseWare has embarked on an ambitious new path of innovative, cloud-based technology solutions, building on our successful, proven track record of delivering global accounting and auditing solutions to the hybrid Cloud.

As the Jira Administrator you will use your Atlassian experience to maintain, support and enhance the full suite of Atlassian products within our company. This includes facilitating better integration across all products through process automation, managing Jira workflows, performing routine maintenance, evaluating and installing plugins, and managing backend configurations.

You will be expected to collaborate with both internal and external stakeholders to gather requirements and develop solutions to support the organization’s short and long term needs. This will include driving new initiatives to help improve visibility, traceability, and automation of our current procedures and workflows.

Your non technical responsibilities will be to occasionally assist the Incident Manager in dealing with incidents during periods of high volume or when the Incident Manager is absent. This will require off hours availability but will be infrequent.


Configuration, maintenance, and administration of self-hosted Atlassian suite of products (Jira, Confluence, Status Page, Bitbucket). This includes the creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards, and report configurations.
Create and maintain scripts that will allow for better integration across our full suite of products.
Become a subject matter expert on user access to the tools including addressing user questions and providing training as needed.
Schedule, communicate, and perform major and minor updates and enhancements to the Atlassian infrastructure.
Install, manage and administer Jira add-ons and extensions. Ensure the usage of the Atlassian tools set, workflows and add-ons meet all business requirements.
Work with software teams to identify and implement procedural efficiencies, such as with Jira Workflows, custom fields, etc.
Develop, test, and deploy integrations between Atlassian products and other internal systems.
Provide and execute disaster recovery and backup strategy.
Become proficient in incident management protocol to assist the incident manager in handling incidents on a purely backup basis. This aspect of the job will require the system administrator to be on call during non business hours.


Diploma/degree in Computer Science or equivalent knowledge gained through formal education, specialized training and/or job experience.
1+ years of administrative experience with the Atlassian suite of products with a focus on Jira Server and Confluence.
Experience installing and updating Jira plugins using Atlassian SDK.
Familiarity with Java and Python programming languages.
Proficiency in writing scripts using either of the above programming languages.
Strong desire to innovate, always looking for better methods and tools to push all Service Delivery processes forward.
Ability to work with multiple stakeholders to help facilitate solutions to common problems related to internal systems.
Well-developed verbal, written, interpersonal, organizational and multitasking skills.

Experience of the below would be considered an asset:
Atlassian certification (System Administrator, JIRA Project Administrator, JIRA Administrator) strongly preferred.
Experience with Jira Cloud is a plus.
Experience with Jira APIs and Tool Integration.
ITIL Foundations Certification is preferred.
Experience with both self-hosted and cloud based environments.
Previous experience working within a DevOps or IT environment.
Experience working on an Agile team.


At the heart of CaseWare is our unique culture, which lays the foundation for who we are, what we do, and where we are going. In this digital age, driving innovation involves transforming the way people think and act. With this in mind, Caseware is committed to three core values - Community, Excellence, and Innovation. These values support our vision, informs our culture, our behavior and enables us to provide our clients with greater efficiency, quality, and value.

To give you an idea of what we mean, here are our core values:

Have fun creating great customer experiences
Your work is a reflection of you
Celebrate us all the time
Ego is the enemy
Impossible – What’s that?
S* happens – adjust and learn
Don’t be afraid of chaos and discomfort
Do what you say & say what you mean
Give abundantly to your family, team and communities

Note: If you have a cover letter to submit, we would love to know what excites about this role and how it fits in your career goals.